Whenever an issue or a problem is identified in Dynamics 365 for Finance and Operations, Enterprise edition (AX), we recommend you to use the LCS issue search tool to look for information and solution options.
The LCS issue search tool has a search field to search the issue encountered, as follows:
We recommend you to record task guides to add as additional details about the issue spanning:
- Save the steps, symptoms, setups, and output
- Save task guide with developer recording
The following is a screenshot of the task guide tool in Dynamics 365 for Finance and Operations, Enterprise edition and its various capabilities to record, play, and save the recordings:
After having captured the details about the issue, it is time to raise a support issue right within Dynamics 365 for Finance and Operations, Enterprise edition (AX). We do it in the following steps:
- We recommend that the end user or super user should be empowered to create a support request.
- Refer to the following screenshot as the starting point to raise a support from within the solution. You can access the support fly-out by clicking on the ? question symbol at the top-right corner and by selecting the Support option:
As seen in the preceding screenshot, you will notice context-specific help based on the screen opened and from where the issue is being created.
- Once no resolution is found, you may create a support issue by clicking on the Create button as highlighted in the previous screenshot. This will open up the Contact support screen and you need to provide a couple of details, as follows:
Once the issue details are captured and the issue is logged in the support system, it is important to track the issue.