Configuring Dial-in Conferencing

If a dial-in conferencing service has been purchased from an approved Microsoft partner, dial-in conferencing can be enabled for each user by configuration of the dial-in conferencing properties of the user accounts. Although this can be performed manually, if there are many accounts to be configured, then this would require a lot of administrative effort. To ease this process, it is possible to import a file supplied by the audio conferencing provider containing the phone numbers and passcodes for the user accounts. To start the process, a file containing the list of users to be enabled for dial-in conferencing must be exported using the online portal. This list is then used by the provider to generate a file that can be used to import the settings for the user accounts.

The following steps are used to configure dial-in conferencing for Lync Online users in bulk using the export and import method:

1. Log on to the Office 365 Portal.

2. On the main page, click the Admin tab at the top, and then select Lync from the drop-down menu to open the Lync Admin Center.

3. On the left side, click Dial-in conferencing, and then click on Provider at the top.

4. Under Import and Export users, click the link for Export wizard.

5. At the Export Users Wizard Getting Started screen, click Next.

6. At the Select Users screen, click the Ctrl key, select each of the users in the list that will be enabled for dial-in conferencing, and then click Add. When finished, click Next.

7. At the File Download prompt, click Save and then choose a local subdirectory to save the file to.

8. Click Finish to complete the Export Users Wizard and return to the Dial-in Conferencing Provider page.

9. Send the downloaded file, named AcpUsers.csv, to the audio conferencing provider so that the appropriate dial-in conferencing properties can be filled in.

10. After the file has been returned by the audio conferencing provider, save the file to a local subdirectory, and return to the Dial-in conferencing Provider page in the Lync Admin Center.

11. Under Import and Export users, click the link for Import wizard.

12. At the Import Users Wizard Getting started screen, click Next.

13. At the Select File screen, click Browse. Then navigate to and select the import file that was sent by the audio conferencing provider, and click Next.

14. At the Results screen, the results of the import process are displayed. If the import was successful, click Finish to complete the Import Wizard. If errors are contained in the file, the option to download the error log file is automatically selected. If this is the case, click Finish; then at the File Download prompt, click Save and choose a local subdirectory to save the error log file to.

15. If necessary, send the downloaded error log file named ErrorUsers.csv to the audio provider to make any needed corrections.

16. After the adjusted file has been returned, repeat steps 12 to 15 to import the adjusted file and confirm that the import is now successful.

17. After the file from the audio provider is successfully imported, click on Dial-in users in the Lync Admin Center to view the newly applied conferencing properties for the users, as shown in Figure 22.7.

Figure 22.7. Dial-in conferencing properties applied to Lync Online user accounts.