Enterprise Voice

Enabling a user for Enterprise Voice in Lync Server is a matter of associating a telephone number with the user’s account, merging a user’s audio conversations with the many functions Lync Server already provides. When telephony integration is in place, any calls to the user’s telephone number ring at any Lync Server endpoints the user is signed into, and a user can place calls to the PSTN from a Lync Server endpoint.

Enterprise Voice users have a flexibility not found in most traditional PBX systems because the user has control over many functions that typically require a PBX administrator to configure, such as forwarding and simultaneous ringing. Enterprise Voice users also see visual call controls when in a call where they can mute, transfer, or end calls all with the click of a button, which can be an improvement over traditional key sequences on a phone to perform the same operations.

Note

An Enterprise Voice user has a wide array of endpoint choices from vendors that Microsoft has certified to use with Lync such as USB and Bluetooth handsets or headsets. These devices, which are designed to be plug-and-play, require no drivers and provide a high-quality experience to the end user. Some vendors also provide standalone IP phones that can log in to Lync Server directly through the Lync Phone Edition application.

Voice services are a large component of Lync Server and include some of the features mentioned in the following sections.

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