Call Park Application Settings

The Call Park configuration includes Call Park orbit range, the pickup timeout threshold, the maximum call pickup attempts, the timeout request, and music-on-hold files. It is important to note that the process of configuring the Call Park application does not move the configuration or music-on-hold files that the service might be using. Those files are stored on the Lync Server 2010 pool filestore. A file copy utility like Xcopy would need to be used to copy the files from the Lync Server 2010 pool filestore to the Lync Server 2013 filestore. An example of an Xcopy command is shown here:

Xcopy "<Lync Server 2010 Filestore Path>OcsFileStorecoX-ApplicationServer-XAppServerFilesCPS"  "<Lync Server 2013 Filestore Path>OcsFileStorecoX-ApplicationServer-XAppServerFilesCPS"

To reconfigure the Call Park service settings, you need to follow the procedure listed here:

1. From the Lync Server 2013 Front End Server, open the Lync Server Management Shell.

2. At the command line, type the following:

Click here to view code image

Set-CsCpsConfiguration -Identity "<LS2013 Call Park Service ID>" -CallPickupTimeoutThreshold
"<LS2010 CPS TimeSpan>" -EnableMusicOnHold "<LS2010 CPS value>" -MaxCallPickupAttempts "<LS2010
CPS pickup attempts>" -OnTimeoutURI "<LS2010 CPS timeout URI>"

The next step would be to reassign all Call Park orbit ranges from Lync Server 2010 pool to the Lync Server 2013 pool. This can be completed in either the Lync Server 2013 Control Panel or the Lync Server 2013 Management Shell. Let’s go through the Lync Server 2010 Control Panel first:

1. Open Lync Server Control Panel.

2. In the left pane, select Voice Features.

3. Select the Call Park tab.

4. For each Call Park orbit range assigned to a Lync Server 2010 pool, edit the FQDN of the destination server setting and select the Lync Server 2013 pool that will process the Call Park requests.

5. Click Commit to save the changes.

To reassign all Call Park Orbit Ranges using Lync Server Management Shell, follow this process:

1. Open Lync Server Management Shell.

2. At the command line, type the following:

Get-CsCallParkOrbit

This cmdlet lists all the Call Park orbit ranges in the deployment. All Call Park orbits that have the CallParkServiceId and CallParkServerFqdn parameters set as the Lync Server 2010 pool must be reassigned.

To reassign the Lync Server 2010 Call Park orbit ranges to the Lync Server 2013 pool, at the command line, type the following:

Click here to view code image

Set-CsCallParkOrbit -Identity "<Call Park Orbit Identity>" -CallParkService
"service:ApplicationServer:<Lync Server 2013 Pool FQDN>"