Unassigned Numbers

Similar to Call Park, the Unassigned Numbers feature was first introduced in Lync Server 2010 and will be a welcome addition for organizations migrating from Office Communications Server 2007 R2. The Unassigned Numbers range enables companies to send calls that don’t match a user to an operator or attendant instead of returning a user-not-found message to the caller.

Note

The ranges defined for unassigned numbers can actually contain numbers that are assigned to users. Lync prioritizes a user matching the number over the unassigned number range so that it does not interfere with call routing. A best practice is to include each number range used by an organization.

Calls that match an unassigned number range can be routed in only two ways: Either an announcement can be played to the caller or the caller can be transferred to an Exchange Unified Messaging Auto Attendant extension.

To create a new unassigned number range, follow these steps:

1. Open the Lync Server 2013 Control Panel.

2. Click Voice Features.

3. Click Unassigned Number.

4. Click New.

5. Enter a Name identifying this range of numbers.

6. In the first Number Range field, enter the first number in the range.

7. In the second Number Range field, enter the last number in the range.

8. In the Announcement Service field, select either Announcement or Exchange UM. Refer to the appropriate section for each option in the following text to continue the necessary steps.

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