Call Forwarding

Call forwarding settings are available to Enterprise Voice users, and they give some flexibility not found in traditional PBX systems. Enterprise Voice users can control exactly what actions occur when an incoming phone call is received, such as ringing for a specified amount of time before being forwarded to an alternative number or to voice mail.

When an incoming call is received, users can have it ring their work number, mobile number, or home number, or simultaneously ring a combination of any of them. Furthermore, if the user doesn’t answer any of these options, the call can be forwarded after a user-specified timeout, either to voice mail such as Microsoft Exchange Unified Messaging or until it rings an additional number.

Endpoints automatically use phone numbers published to Active Directory as options for the users, but individuals can add additional mobile or home phone numbers if necessary.

Tip

If a user works remotely—even for just a day—at a phone number not published in Active Directory, the user can configure Lync Server to forward calls to or simultaneously ring that number. These settings can also be configured based on working hours defined in Microsoft Office Outlook so that forwarding or simultaneous ringing occurs only during business hours.

The flexibility is the key component here because each user can configure settings individually to meet his own needs, and unlike with a traditional PBX, the changes require no effort from the administrator because the controls are part of Lync.

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