Archiving IM Conversations

IM conversations can be archived in two ways. One way is for an administrator to implement an archiving policy on an archiving server, but this data is not accessible by the users. The other way is to archive messages into Outlook so that users can reference previous conversations easily. For a review on implementing archiving policies on an archiving server, refer to Chapter 7, “Microsoft Lync Server 2013 Monitoring and Archiving.”

In the Options area, under the Personal tab, is the option to Save Instant Message Conversations in My Email Conversation History folder. This is enabled by default, and it ensures that each conversation is saved into this email folder at the time the IM window is closed. This is a useful way to access old conversations, and this folder’s contents are indexed for easy searches.