Although managers work in organizations, not everyone who works in an organization is a manager. For simplicity’s sake, we’ll divide organizational members into two categories: nonmanagerial employees and managers. Nonmanagerial employees are people who work directly on a job or task and have no responsibility for overseeing the work of others. The employees who ring up your sale at Home Depot, take your order at the Starbucks drive-through, or process your class registration forms are all nonmanagerial employees. These nonmanagerial employees may be called associates, team members, contributors, or even employee partners. Managers, on the other hand, are individuals in an organization who direct and oversee the activities of other people in the organization so organizational goals can be accomplished. A manager’s job isn’t about personal achievement—it’s about helping others do their work. That may mean coordinating the work of a departmental group, leading an entire organization, or supervising a single person. It could involve coordinating the work activities of a team with people from different departments or even people outside the organization, such as contract employees or individuals who work for the organization’s suppliers. This distinction doesn’t mean, however, that managers don’t ever work directly on tasks. Some managers do have work duties not directly related to overseeing the activities of others. For example, an insurance claims supervisor might process claims in addition to coordinating the work activities of other claims employees.