absenteeism, 344

accepting errors, 275

achievement

• achievement-need, 391

• culture differences and, 392–393

• Herzberg’s Two-Factor Theory, 382

• Maslow’s Hierarchy of Needs, 380

• McClelland’s Three-Needs Theory, 383

• versus nurturing, 72

• organizational structure and, 241

• personal, managers and, 6

• recognition, 396

• rewards and, 147, 156

• teams and, 328

achievement-need theory, 391

active listening, 450

activities, PERT chart, 515

ADHD and work, 394

adjourning stage of group development, 314

affective component of attitude, 345

affirmative action programs, 268

Alibaba, 27

Allen, Paul, 335

Alphabet Inc., 27

Amazon, 136

American Express, 135

Anand, Rohini, 293

Anheuser-Busch InBev, 69

AOL, 464

Apache Corp., 52

Apple, 11, 14, 17, 50, 68, 80, 109, 112, 135, 179, 180, 310, 335, 349, 365, 398

ArcelorMittal, 322

Armstrong, Neil, 259

artifacts, culture and, 50

Asch, Solomon, 317, 320, 329

Ash, Mary Kay, 423

assertiveness, 73

assumed similarity, 358, 358e, 366

AT&T, 168, 287

attention training, 369

• emotional intelligence and, 369

attentional processes, learning theory, 360

attitudes, 345

• cognitive dissonance theory and, 346–347

• components of, 345

• consistency of, 346

• importance of understanding, 348

• job-related, 345–346

• organizational change and employee, 167

attractiveness of reward, 389

augmented reality (AR), 454

Australia, 270

authority, 234–238

• allocation, 235

• contemporary view of, 236

• line, 235, 236e, 237

• management principles and, 31

• versus power, 236–238, 237e

• staff, 235–236, 236e

• traditional view of, 234–235

• unity of command and, 236

authority power, 257

autonomy, 390

AutoZone, 112

availability bias, 98

Avery-Dennison, 232

Avon, 137