11-1 How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.

11-2 Does the importance of knowledge of OB differ based on a manager’s level in the organization? If so, how? If not, why not? Be specific.

11-3 Define the six important employee behaviors.

11-4 Clarify how individuals reconcile inconsistencies between attitudes and behaviors.

11-5 Describe what is meant by the term emotional intelligence. Provide an example of how it’s used in contemporary organizations.

11-6 “Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled.” What do you think this statement means? Explain. What’s your reaction to this statement? Do you agree? Disagree? Why?

11-7 How might a manager use personality traits to improve employee selection in his or her department? Emotional intelligence? Discuss.

11-8 Describe the implications of social learning theory for managing people at work.

11-9 A Gallup Organization survey shows that most workers rate having a caring boss even higher than they value money or fringe benefits. How should managers interpret this information? What are the implications?

11-10 Write down three attitudes you have. Identify the cognitive, affective, and behavioral components of those attitudes.

11-11 Why is it important for managers to have an understanding of organizational behavior?

11-12 Describe the key elements of attribution theory. Discuss how the fundamental attribution error and self-serving bias play a role.

11-13 MyLab Management only—additional assisted-graded writing assignment.