One for the Money... Topic: Money and motivation

Does money buy happiness? Several of the 120 employees at Gravity Payments, a credit card processing company based in Seattle, are about to find out.78

The company’s founder, Dan Price, made the news in the spring of 2015 when he decided to bump up the salary of 70 employees to a new “minimum wage” of $70,000. Now, everyone in the company will be making at least $70,000. Some employees at the company, where the average salary was $48,000, doubled their pay, and others got a nice salary increase—probably enough, you’d think, for employees to be pretty happy about!

Why did Price do it? He said that he had been thinking about employee pay for a while, especially after reading several news reports about the glaring pay disparities between corporate CEOs and employees, which he says struck him as “ridiculous” and “absurd.” Also, Price had read an article on happiness by two Princeton researchers (one a Nobel Prize-winning psychologist) who had surveyed 450,000 U.S. residents on whether money could buy happiness—both as it affected overall happiness but also how it affected day-to-day life. The researchers concluded that people claimed to be happier with each doubling of income but only to a point. But even more interesting was the dollar amount that respondents said would make their daily life more pleasant: about $75,000 a year. Price decided to offer his employees a minimum salary of $70,000. He felt that giving his employees this amount could enable many of them to buy homes and pay for their kids’ educations.

To pay for the salary increase, Price is taking a pay cut from his annual $1 million salary down to $70,000. Also, the company will have to use 75 to 80 percent of its profits to help cover the cost. Some management consultants are questioning the move, wondering if it will affect employee productivity and pay off in the long run. Concerns about what happens to employee motivation include the following: Will employees be less motivated to work to be promoted to higher levels of responsibility, and would those employees who put in additional effort above and beyond their current tasks lose the incentive to do so (“why should I work harder if we all get the same pay”). And what happens to the CEO’s motivation—would Price himself lose the incentive to want to grow the company? Then, there’s also the question of what happens if the company’s profitability starts to fall. Only time will tell if such issues are even relevant.

Epilogue: So what happened next?79 The raises have been a positive for the company. It was swamped with 4,600 customer inquiries in the first weeks after the announcement. More than 4,000 new clients were added. Some of these new clients were inspired by the company’s treatment of its employees; others were simply made aware of Gravity’s discount price. However, some customers did leave, anticipating an increase in fees or concerns about declining service. As far as employees, turnover fell 19 percent, and the company had 30,000 new employee applications. A monthly company survey that gauges employee happiness registered an increase right after the announcement, but then dropped to pre-$70,000 levels.

Discussion Questions

  1. 12-14 Look back at the chapter-opening Management Myth and how it was “debunked.” Evaluate this wage decision in light of that.

  2. 12-15 Explain each of the employee productivity/motivation concerns. Which of these do you think is most critical? Why?

  3. 12-16 Choose one of the contemporary motivation theories discussed in the chapter and write a description of it for Mr. Price, explaining how and why it would be a good alternative for employee motivation.

  4. 12-17 (a) What problem(s) might managers face under this new pay approach and how could they use knowledge about employee motivation to help them deal with those problem(s)? (b) What about ethical concerns? How might managers deal with those?

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