language, communication and, 448–449

layoff-survivor sickness, 287

leader-participation model, 418

leadership, 411

• assessing your style, 431–432

• charismatic, 422–423

• contemporary views, 420–427

• credibility and, 428

• culture and, 425–426, 426e, 435

• decision making and, 99, 99e

• development, 434

• directive, 417, 420, 430

• emotional intelligence and, 426–427

• employee empowerment, 424–425

• entrepreneurial ventures, 215–218

• entrepreneurs, 217–218

• ethical, 80, 423

• ethical behavior and, 80, 83–84

• Gen Y, 434

• leader-participation model, 418, 418e

• in learning organizations, 251

• least-preferred coworker (LPC) questionnaire, 415

• mentorship, 435

• organizational culture and, 433

• participative, 418

• readiness, 417

• strategic, 158–159

• supportive, 419, 420, 430

• team leaders, 424, 424e

• teams, 324–325, 423–424

• toxic bosses, 427

• transactional, 421–422

• transformational leaders, 421

• trust and, 427–429, 429e, 433

• value chain management and, 507, 509

• virtual, 425

• visionary, 422–423

Leadership Jazz (DePree), 217

leadership theories

• behavioral, 414

• behavioral theories, 414

• contingency, 415–420, 418e, 419e

• LMX (leader-member exchange) theory, 421

• path-goal, 419–420

• situational leadership theory (SLT), 416–418

• trait, 412–413

leading, 9

learning organizations, 251e

• explanation of, 250–251

learning theories, 359–361

least-preferred coworker (LPC) questionnaire, 415

Lee, Julia, 254

Legge, Katherine, 357

legislation

• health care, 42

• human resource management, 268–271, 269e

• as impetus for change, 168

LEGO, 135

Lenovo, 27

Liberty, Michael, 217

licensing, 69

limited liability company (LLC), 212, 213e

limited liability partnership (LLP), 212, 213e

listening, active listening, 450, 455

LMX (leader-member exchange) leadership theory, 421

load charts, 514, 514e

locus of control, 111, 351, 354, 366, 384, 385e, 419, 420

Logitech, 109

long-term orientation, 72

long-term plans, 148

Longcroft, James, 200

Louis Vuitton, 247

Lowe’s, 168