Machiavelli, Niccolo, 351

Machiavellianism (“Mach”), 351

Mackey, John P., 456

Maize Quest, 214

management, 7. See also operations management; organizations; value chain management (VCM)

• change and, 15

• concepts, national boarders and, 13

• of global organizations, 71–73

• historical background, 7

• history of, 30–36

• levels, 7, 7e

• levels of, 105

• open-book, 395

• reasons to study, 14–15

• scientific, 7

• stakeholder relationships, 46, 47–48, 48e

  • omnipotent view of, 43

  • symbolic view of, 43

• strategic, 135–138, 137e, 140–141

• sustainability and, 18

• technology and, 15, 16

• Walmart training, 25

management approaches

• behavioral, 31

• classical, 31

• contemporary, 35–36

• general administrative theory, 31

• quantitative, 34

management by objectives (MBOs), 145–146

management by walking around (MBWA), 475–476

managerial grid, 414

managerial information system (MIS), 483

managers, 6

• background of, 5

• characteristics of effective, 24

• competencies, 11

• with contingent employees, 254

• decision-making approaches, 99–100, 99e

• efficiency and effectiveness, 8, 8e

• encouragement of ethical behavior by, 78–81

• external environment and, 45–48

• first-level, 12

• first-line, 7

• functions, 10

• innovation and, 17

• innovation fostering, 180–182

• middle, 6–7, 12

• versus nonmanagerial employees, 6

• organizational culture and, 51–53, 53e

• planning function and, 148, 149e

• political skills, 11

• political skills of, 23–24

• roles

  • importance, 13, 13e

  • large businesses, 13

• skills, 11

• small businesses, 12–13

• social media use, 17

• societal expectations of, 74–77

• team building by, 332–333

• titles, 6–7

• top, 6, 12

mandated experiment time, innovation and, 180

manufacturing organization management, 501

Marvell Technology Group, 225

Maslow, Abraham, 33

mass production, 243

matrix structure, 246–247, 246e

Mattel, 254

Matter Communications, 215

maximax choice, 122

maximin choice, 122

Mayo, Elton, 33

McCaleb, Philip, 218

McClelland, David, 383

McDonald’s, 67, 135, 144, 232, 287, 473, 480, 500, 502, 510

McGregor, Douglas, 33, 381

means-ends chain, 145

mechanistic organizations, 240–241, 240e, 241

Medtech, 417

meetings, electronic, 108–109

Memorial Sloan-Kettering Cancer Center, 12

Menard’s, 168

Mercedes, 512

Mexico, 269–270

Microsoft, 215, 290, 301, 309, 325, 335, 481

middle managers, 6–7, 12. See also managers

• planning function, 148–149, 149e

Midvale Steel Company, 478

millennials, 44, 61

• leadership and, 427, 434

• work stress, 175, 363

Mintzberg, Henry, 10

misbehavior in the workplace, 344

mission

• culture and, 50

• of organization, 137

Mitsubishi, 288

mobile communication, 452

mobile devices

• data security and, 27–28, 456

• human resource management and, 279

• movies on, 60

• work applications for, 253

Modis, 301

Moneyball, 118

monitoring employees, 487

Moore, J. Stuart, 216

Morse, Samuel, 36

motivation

• assessing your level of, 399–400

• of contingent workers, 394–395

• cross-cultural issues and, 392–393

• diverse workforce, 394

• economic conditions and, 398

• entrepreneurs motivating employees, 216–217

• explanation of, 379

• intrinsic task, 111

• job design and, 390–391, 390e, 399, 400, 403

• pay-for-performance programs, 397

• of professionals, 394

• rewards and, 395–396

motivation theories, 390–391, 390e

• expectancy, 389–390, 389e, 391, 397, 399, 402, 419

• goal setting, 384–385, 385e

• hierarchy of needs (Maslow), 380–381

• Theory X, 381

• Theory Y, 381

• three-needs, 383

• two-factor (Herzberg), 381–383

Motorola, 247, 512

movie theater industry, 60

Mozido Inc., 217

multidomestic corporations, 68, 69

multinational corporations (MNCs), 68, 69

Munsterberg, Hugo, 33, 270

Musk, Elon, 215

Mutlu, Demet, 198

Mycoskie, Blake, 74

Myers-Briggs Type Indicator (MBTI), 349