How Does Organizational Culture Affect Managers?

  1. 2-4 Describe how organizational culture affects managers.

Ambrosia Humphrey, vice president of talent at Hootsuite, understands the power of organizational culture and how it affects her as a manager. Nurturing and nourishing the company’s culture is one of her top priorities. And she does this by continually creating employee experiences that reflect an important company value—transparency. For instance, she’s organized all-staff “Ask Me Anything” discussions with the company’s CEO. Another tactic she’s used is employee “hackathons” in which staff members get together to tackle problems. And, of course, she embraces social media as part of her commitment to transparency to employees, customers, and the community. Employees are encouraged to tweet about their perspectives on what it’s like to work at Hootsuite. Those postings have ranged from pictures taken at rooftop meetings to employees complimenting other employees for their hard work to links to media reports about the company as a great place to work.35

The two main ways that an organization’s culture affects managers are (1) its effect on what employees do and how they behave and (2) its effect on what managers do.

How Does Culture Affect What Employees Do?

Remember what we said as we debunked the chapter-opening myth. You want to look for a culture where you will fit in and thrive. An organization’s culture has an effect on what employees do, depending on how strong, or weak, the culture is. Strong cultures—those in which the key values are deeply held and widely shared—have a greater influence on employees than do weaker cultures. The more employees accept the organization’s key values and the greater their commitment to those values, the stronger the culture is. Most organizations have moderate to strong cultures; that is, there is relatively high agreement on what’s important, what defines “good” employee behavior, what it takes to get ahead, and so forth. The stronger a culture becomes, the more it affects what employees do and the way managers plan, organize, lead, and control.37

Also, in organizations with a strong culture, that culture can substitute for the rules and regulations that formally guide employees. In essence, strong cultures can create predictability, orderliness, and consistency without the need for written documentation. Therefore, the stronger an organization’s culture, the less managers need to be concerned with developing formal rules and regulations. Instead, those guides will be internalized in employees when they accept the organization’s culture. If, on the other hand, an organization’s culture is weak—if no dominant shared values are present—its effect on employee behavior is less clear.

Photo of Southwest Airlines crew members descending the steps from the airplane. The pilot is shown carrying a dog in his arms.

Southwest Airlines’ strong culture of customer service, hard work, respect, caring, and fun affects what its employees do and how they behave. After Hurricane Harvey, pilots and aircrew assisted in the Operations Pets Alive rescue effort by transporting orphaned animals from shelters in Houston to a pet center in San Diego where they became available for adoption.

CPEN1/ZOB/Southwest Airlines/Cover Images/Newscom

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