WHAT other qualities will recruiters be looking for?2 They’ll look for evidence of: problem-solving skills, the ability to work on a team, written communication skills, leadership, strong work ethic, analytical/quantitative skills, verbal communication skills, initiative, detail-oriented, flexibility/adaptability, technical skills, and interpersonal skills  … all skills we’re trying to emphasize. Organizations need people—talented people—to be successful in doing what they’re in business to do. Once an organization’s structure is in place, managers have to find people to fill the jobs that have been created or to remove people from jobs if business circumstances require it. That’s where human resource management (HRM) comes in. It’s an important task that involves having the right number of the right people in the right place at the right time. In this chapter, we’ll look at the process managers use to do just that—a process that includes finding, interviewing, and assessing job applicants; helping new employees assimilate; recommending training; and assessing employee performance. In addition, we’ll look at some contemporary HRM issues facing managers, as well as ways diversity and inclusion affect the HRM process.