valence, 389
Valeo Klimasystemme GmbH, 512
value chain, 504
value chain management (VCM), 503–504. See also operations management
Vandebroek, Sophie, 178
verbal intonation, 446
Viber, 453
videoconferencing, 453
Virgin Group, 415
virtual leadership, 425
voice mail, 453
Vonage, 453