e-mail, 452, 455–456, 458, 465–466, 487–488, 489
economic performance, social responsibility and, 74–76
economic recessions
employee motivation and, 398
organizational change and, 167–168
strategic management and, 158
unemployment rates and, 45–46
economy
sharing, 43
trends in, 41
in United States, 41
EDS, 151
Edwins Leadership Institute and Restaurant, 224
effectiveness,
versus efficiency, , e
teams, 324–327, 324e, 335
understanding learning and, 361
understanding perception and, 358
understanding personality and, 354–355
efficacy, of teams, 326
efficiency, understanding attitudes and, 348
effort-performance linkage, 389
Egypt, ancient, management and, 30
Electronic Arts (EA), 384
electronic meetings, group decision making and, 108–109
emerging economies, trends in, 44
Emma Inc., 248
emojis, 448
emoticons, 448
emotional intelligence (EI), 349, 350, 351, 367, 368, 369, 424, 426, 427, 430
attention training and, 369
and leadership, 426–427
emotional stability, 350
emotions
communications and, 455
understanding of, 367–368
empathy, 369, 426, 427, 455
employability skills, 18–19
employability skills matrix, 20–21
employee assistance programs (EAPs), 177
employee engagement, 21, 345
employee recognition programs, 395–396. See also rewards
employee satisfaction, 371
employee selection, 274–278, 274e
closing the deal and, 277–278
reliability and, 275
tests and interviews in, 276–277
validity and, 275–276
employee theft, 488–489, 489e
employee training
determining need, 280–281, 280e
effectiveness of, 281
explanation of, 279–281
information technology and, 279
employee turnover, 344
employee-first culture, 370
employees. See also human resources management (HRM); workforce
attitudes of, 167
benefits, 285–286
compensation/benefits for, 284–286
contingent, 394–395
with disabilities, 293
downsizing, 274, 274e, 287, 287e
empowering, 216–217, 424–425
empowering, entrepreneurs and, 216
entrepreneurs, 215
input, 458–459
maintaining connection for mobile and dispersed, 249
monitoring, 487
motivation by entrepreneurs, 216–217
nonmanagerial,
organizational culture and, 49, 53–55
in organizations,
orientation for, 278–279
performance assessment, 297
personalities of, 176
productivity, 344
recruitment, 273–274, 273e
selection, 275e
social media use, 17
working conditions for, 33, 175, 348, 382
employment. See also unemployment rates
external environment and, 45–46
part-time, 42
trends in, 42
employment planning, 271–273. See also human resources management (HRM)
empowering employees
entrepreneurs, 216–217
leadership and, 424–425
encoding, communication and, 443
energy, motivation and, 379
engaged employees, 21
engagement, employees, 18, 345
employee-first culture, 370
Enron, 14
enterprise resource planning software (ERP) system, 506
ENTJ (extraversion-intuition-thinking-judging), 349
entrepreneurial ventures, 197, 212
controlling, 218–220
downturn management, 218–219
employee retention, 215
exiting, 219
feasibility studies, 207, 208e
financing, 209
funding sources, 209e
growth management, 218
harvesting and, 219
initial efforts, 205–206
leaders, 215–218
legal business organization, 212, 213e, 214
organizational culture, 211
organizational vision, 210–211
planning, 205–211
research, 206–209
women, funding and, 225
entrepreneurs
business idea origins, 206–207, 207e
characteristics, 215–216
delegation, 217
employee empowerment and, 216
employee motivation, 216–217
employee recruitment, 214–215
function of, 201
human resource management (HRM) and, 214–215
innovative attitude scale, 222
leadership, 217–218
necessity, 199–200
opportunity-based, 199
personal challenges, 219–220
planning, 209–212
portfolio, 200
proactive personality, 216
research, 206–209
serial, 200
social entrepreneurs, 204
technology and, 214
women, 225
entrepreneurship, 197
Bezos, Jeff, 205
business plan, 209–210
demographics and, 206
ethics, 204–205
global, 201
Global Entrepreneurship Monitor (GEM), 201
importance of, 200–201
incongruity, 205
industry structure and and, 206
innovation and, 200
job creation and, 200–201
knowledge, new, 206
market structure and and, 206
opportunities, 226
perception and, 206
process and, 206
versus self-employment, 198
social, 224
startups, number, 200
theory developments, 199
equal employment opportunity (EEO), 268
Equal Employment Opportunity Commission (EEOC), 288
equity
management principles and, 28
referent, 388
equity theory, 388–389, 391
Ericsson, 249
Ernst & Young, 254, 294, 434, 457
errors, decision making and, 97–98, 97e
escalation of commitment, 103
ESFP (extraversion-sensing-feeling-perceiving), 349
esprit de corps, management principles and, 31
ethical behavior
leadership and, 80, 83–84
managerial role in encouraging, 78–81
trends in, 53, 76
ethical issues
ADHD and, 394
in communication, 459
data analytics as, 79
employee rights as, 271
entrepreneurs, 217
faking positive outlook, 347
financial scandals as, 74
information sharing on teams, 315
leadership, 423
open management as, 239
retail customer tracking as, 143
sharing personal information as, 315
ethics
codes of, 79–80
entrepreneurs, 204–205
explanation of, 78
global, 85
NCAA, 87
personal inventory assessment, 83–84
perspectives on, 78
rights view of, 78
theory of justice view of, 78
utilitarian view of, 78
ethics training, 80
ethnicity, 292–293
Evans Findings Company, 501
events, PERT network analysis, 514–515
EVs (electric vehicles), 85
executive summary (business plan), 209
expectancy theory, 389–390, 389e, 390, 391, 397, 399, 402, 419
expert power, 257
expertise, 111
exporting, 68, 69
external boundaries, 248
external environment, 41–42, 42e
demographics and, 44–45
environmental scanning and, 152–153
environmental uncertainty, 46, 46e
economic inequality and, 42–43
impact on managers of, 45–48
jobs and employment and, 45–46
planning issues and, 151
sharing economy and, 43–44
stakeholder relationships and, 46
extinction, behaviors, 361, 366
extranet, 453
extraversion, 349
extraversion vs. introversion (EI), 349
EY, 294
eye contact, communication and, 463
