Practicing the Skill

Read through this scenario and follow the directions at the end of it:

You worked your way through college while holding down a part-time job bagging groceries at the Food Town supermarket chain. You liked working in the food industry, and when you graduated, you accepted a position with Food Town as a management trainee. Three years have passed, and you’ve gained experience in the grocery store industry and in operating a large supermarket. Several months ago, you received a promotion to store manager at one of the chain’s locations. One of the things you’ve liked about Food Town is that it gives store managers a great deal of autonomy in running their stores. The company provides very general guidelines to its managers. Top management is concerned with the bottom line; for the most part, how you get there is up to you. Now that you’re finally a store manager, you want to establish an MBO-type program in your store. You like the idea that everyone should have clear goals to work toward and then be evaluated against those goals.

Your store employs 70 people, although except for the managers, most work only 20 to 30 hours per week. You have six people reporting to you: an assistant manager; a weekend manager; and grocery, produce, meat, and bakery managers. The only highly skilled jobs belong to the butchers, who have strict training and regulatory guidelines. Other less-skilled jobs include cashier, shelf stocker, maintenance worker, and grocery bagger.

Specifically describe how you would go about setting goals in your new position. Include examples of goals for the jobs of butcher, cashier, and bakery manager.

Experiential Exercise

Organizations of all types and sizes have (or should have) mission statements. Your college/university likely has a mission or vision statement, as each department of your college/university probably does. Mission statements are important because they compel managers and decision makers to identify their reason for being in existence. Why does this organization exist? What is its purpose? As we said in the chapter, knowing the mission is important to planning efforts.

What about personal mission statements? Would having a personal mission statement be useful? Experts say YES!60 A personal mission statement can be an important component of both your personal and leadership development as you prepare for your future career. So, you’re going to write one. Although this may sound simple to do, it’s not going to be simple or easy. Our hope is that it will be something you’ll want to keep, use, and revise when necessary and that it will help you be the person you’d like to be and live the life you’d like to live.

We recommend starting by doing some research on personal mission statements. Your personal mission statement may be one sentence or ten sentences, but it should identify your core values, your goals, and what is important to you. There are some wonderful Web resources that can guide you. Good luck! Your instructor will tell you what to do with your personal mission statement once you’ve completed it.

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