C corporation, 212, 213e
California Huntington Beach Hyatt Regency Resort and Spa, 104
Cantillon, Richard, 199
career, success, 307–309
Carlton and United Breweries, 512
Carter, Rob, 424
Caterpillar, 290, 511
CATL (Contemporary Amperex Technology, Ltd.), 85
Cava Mezze restaurant, 214
centralization, 31
certainty, 106
chain of command, 234, 235e
Chandler, Alfred, 241
change. See also organizational change
economic uncertainty, 46–47, 46e
organizations and, 15
strategic, 158–159
technological, 47, 200, 363
workforce, 167–168
change agents, 169
charismatic leadership, 422
charismatic power, 257
Chevron, 456
Chicago Cubs, 342
Choose Water water bottle, 200
Chouinard, Yvon, 403
Chrostowski, Brandon, 224
Cinemark cinemas, 60
Circuit City, 14
Cisco Systems, 103
Civil Rights Act of 1964, Title VII, 269, 292, 293
classical conditioning theory, 362
classical management approach, 31
ClearCompany, 215
cloud computing, 143
coaching skills, 332
Coca-Cola Company (Coke), 86, 135, 234, 274
codes of ethics, 79–80
coercive power, 256
cognitive component of attitude, 345
cognitive dissonance, 346–347
cohesiveness
groups, 314, 318, 319, 329
team, 314, 318, 319, 329–330
collaboration, technologically-aided, 323
collaboration skills, 19
collectivism, 72
explanation of, 72, 73
in-group, 73
command
commitment, organizational, 345
management principles and, 31
unity of, 236
command chain, 234, 235e
communication, 19
active listening and, 450
augmented reality (AR), 454
barriers, 446–449, 447e
body language, 446
channel, 444, 444e
culture and, 449
customer service and, 458
decoding, 444, 444e
e-mail, 452
emojis, 448
emoticons, 448
emotions and, 448, 455
employee input and, 458–459
encoding and, 443
ethical issues in, 459
eye contact and, 463
feedback, 444, 444e
feedback and, 449–450
filtering, 447
gender and, 449
grapevine, 445
information overload, 448
information technology (IT) and,451–454
instant messaging (IM), 452
Internet-based, 453
jargon, 448
knowledge management and, 457–458
knowledge resources and, 457–458
language and, 448–449
legal and security issues in, 456
management and, 455–457
message, 444, 444e
mobile, 452
networked, 451
nonverbal, 445–446, 455
organizational extranet, 453
organizational intranet, 453
process, 443–444
process, 444e
selective perception, 447–448
styles of, 463–464
teleconferencing, 453
verbal intonation, 446
videoconferencing, 453
voice mail, 453
written, 445
conceptual skills, 11
conflict, , 19, 175, 181, 220, 246
conformity in groups, 317, 320
conscientiousness, 350, 354
consensus, attribution theory and, 356
consistency, attribution theory and, 356
constraints, 174
contemporary management approaches, 35–36
contingency approach, 36
contingency theories of leadership
Fiedler, 415–416, 416e
Fiedler theory, 415
leader-participation model, 418
situational leadership theory (SLT), 416–418
contingent workers, 150, 254, 255, 290, 393
control,
balanced scorecard approach to, 485
challenges, 487–488
comparing actual performance to planned goals, 478–479
concurrent, 481
contemporary issues, 486–491
cultural differences and, 486
employee performance, 484, 487
feedback, 481, 484, 489
feedforward, 480–481, 489
financial, 482
importance of, 473
of information, 483–484
measuring, 475–478
process, 475–478, 477e
span of, 238
timing, 480–481
control issues
cultural differences and, 486
employee theft and, 488–489, 489e
privacy and, 487
technology and, 487
workplace violence and, 489–491, 491e
controlling tool, budget analysis, 483
Cook, Tim, 11, 80
Cooperative Printing, 351
core competencies, 137
competitive strategy, 140
mission statement, 138
corporate rituals, culture and, 50
corporate social responsibility (CSR). See social responsibility
corporate strategy, 139. See also strategies
operations management and, 503
corporations
global, 69, 70
multidomestic, 69, 70
multinational, 69, 70
transnational (borderless), 69, 70
cost leadership competitive strategy, 140
creative-thinking skills, 111
creativity, 110–111
decision making and, 110–112, 115–116
development of, 115–116
inhibiting factors, 111
planning and, 134
credibility, leadership and, 428
crisis planning, 154
critical path, 514
critical thinking skills, 18–19
cross-functional teams, 234, 322
cultural differences
adjustments based on, 486
decision making and, 109–110
Hofstede’s dimensions, 72
management of global organizations and, 71–74
motivation and, 392–393
personality attributes and, 354
team structure and, 329–330
culture. See also organizational culture
communication and, 449
descriptive, 49
leadership and, 425–426, 435
mission and, 50
organizational, 50, 72
perceived, 49
shared, 49
customer departmentalization, 233, 233e
customer service
communication and, 458
importance of, 16, 141
as strategic weapon, 141