3 People hear what they want to hear
4 People believe what they want to believe
5 Your attitude influences their response
6 Remember your first impression
8 Everyone wants to feel valued
9 They only tease you if they like you
11 Everyone else is insecure too
14 Other people’s relationships are a mystery
15 Big words are there to impress you
17 People feel nervous because they care
18 Angry people are sad people
20 Some people just don’t think
21 Square pegs don’t fit in round holes
22 Wild and wacky isn’t always fun
25 Responsibility creates independence
26 Teenagers hate you because they love you
30 The world is full of rebels
31 Some weirdos are great people
32 Put your oxygen mask on first
41 Get them to think for themselves
43 Listen to what they don’t say
44 People who can’t find an answer may not want one
45 Don’t tell people to move on
46 Loneliness is a state of mind
48 All interactions are positive or negative
52 Flattery should never be empty
54 Keep your praise in proportion
58 Don’t be scared to admit your mistakes
60 Make individual relationships
61 Turn the best side to the front
62 People generally agree with themselves
63 Credit people with your own ideas
64 Don’t tell them they’re wrong (even if they are)
76 Get all their cards on the table
79 Don’t get caught on the hop
80 There’s only one person you can change
81 It’s scary being controlled
82 If they feel small, they’ll big themselves up
83 Shouty people want to be heard
84 Negative people can’t half be useful
85 Control freaks know they’re right
86 Blackmailers want to control you
87 Insecurity can cause mistrust
88 Prejudice comes from ignorance
90 Sensitive people can’t toughen up
91 People will listen if it’s in their interest
92 Passive-aggressive people fear conflict
93 Patronising can be accidental
94 You can’t beat a true narcissist
95 Moaners don’t want to change
96 Competitive complainers don’t just need a whinge
98 Some people just can’t lose
99 Manipulation is more than just persuasion