Index
Numerics
50,000 to 59,999 port range, planning for Edge Server deployment, 826
A
Access Edge Service, 112
federation, 113
PIC, 113
Remote Access, 112
access levels, interruption management, 40-41
ACD (Automatic Call Distribution), 499
administration groups, 78
dependencies, 793
Directory Synchronization, configuring, 618-622, 748-750
high availability, 370
infrastructure groups, 79
preparing for Lync Server 2013, 74-80
service groups, 78
active-speaker video switching, 20-21
AD FS (Active Directory Federated Service)
Active Directory, preparing for SSO, 741-742
browser support, planning, 747
database platform, selecting, 743-744
deploying for SSO, 611-618, 741-747
Edge Servers to Edge Server Pools, 128-129
Mediation servers to server pools, 173
user accounts to Lync Online, 597-600
add-ins, Persistent Chat configuration, 234-235
Address Book
migrating to Lync Server 2013, 417
AD FS (Active Directory Federation Services), 27
administration of Lync Server 2013
Archiving server role, 159
best practices, 359
from Lync Server Control Panel, 334-336
Mediation server role, 174-175
Monitoring server role, 151-155
administrative access, configuring Persistent Chat, 227
adoption of Lync system, monitoring, 308-309
adoption of VDI, challenges to, 707
AES (Application Enablement Server), 446
analog devices
fax machines, Lync Server 2013 integration, 448-449
migrating to Lync Server 2013, 418
outbound routing, 448
in voice deployments, 882
analyzing Performance Monitor data, 316-317
announcements, 47
modifying, 498
anonymous access, Edge Server deployment requirements, 815
APIs, UCWA, 695
application gateways, 292
approach section (project design document), 808
approximating database size requirements, 805
architecture, Lync Web App, 695
archiving, 51
eDiscovery of archived data, 580-583
Exchange archiving, 26
integration with Exchange, 566-567
planning for Lync Server 2013 deployment, 802-803
requirements, defining, 803-805
Windows client conversations, 678-679
Archiving server role, 25, 430-431
administration, 159
components, installing, 156
site policies, creating, 157-158
troubleshooting, 160
user policies, creating, 157-158
assigning
global external access policy to user account, 131-132
telephone URIs, 848
audio conferencing, 45, 55-56, 642
peer-to-peer, 6
audio dial-out, 31
authentication
on Lync Web App, 696
NTLM, 542
OAuth protocol, 555
server-to-server authentication, 25-26
Exchange archiving, 26
UCS, 26
two-factor authentication, Edge Server deployment requirements, 814-815
authentication bypass, 296
authorization, RBAC, 10
auto attendants, 57
automated status updates, 41-42
automatic client sign-in, 259
A/V Edge Service, 114
managing, 138
availability, DAG, 23
avoiding WAN acceleration, 841
B
B2BUA (back-to-back user agents)
Mediation server role, 164
third-party integration, 540
backend high availability, SQL servers, 365-368
background section (project design document), 808
backing up SQL database, 279-284
back-to-back firewalls, 821-822
Backup Registrar, 371
bandwidth
estimating for CAC, 872
video conferencing requirements, 522
bandwidth policy profiles, 871
baselines, establishing with Performance Monitor, 309-314
CPU, 311
disk activity, 312
network, 312
basic options, configuring for Windows client, 672-673
benefits of virtualization, 759-760
best practices
Lync Enterprise Voice deployments, 884
Lync Server 2013 administration, 359
Lync Server 2013 deployment, 809-811
bidirectional integration, SharePoint and Lync Server 2013, 16
blocking media over DirectAccess, 840-841
Brick Model, 23
browser client, Lync Web App
architecture, 695
authentication, 696
content collaboration, 694
deployment requirements, 699-702
installing, 699
meetings, joining, 694
port requirements, 696
system requirements, 702
budget estimate section (project design document), 809
bulk tasks, completing with LSMS, 337
business cases for Lync Server 2013, ROI, 58-63
business goals, identifying
high-level business goals, 788-789
business-hour collections, configuring, 507
C
CAC (Call Admission Control), 8
bandwidth estimates, 872
network inter-site policies, creating, 481
network region routes, creating, 480-481
PDP, migrating to Lync Server 2013, 422
CAL (Client Access List), 8, 13-14
settings, migrating to Lync Server 2013, 415-416
calling party manipulation, 33
for collaboration and application sharing, 795-796
general sizing, 795
planning for Edge Server deployment, 842
capital investments, 58
capital investments, investing in UC, 58
CAs (certificate authorities), public versus private, 837
categories of Persistent Chat configuration, 231-234
CCAL (Microsoft Core CAL Suite), 14
CDRs (Call Detail Records), 8, 52
cellphones, mobile clients
features, 652
platforms, 651
Centralized Logging, troubleshooting, 142-143
centralized telephony, ROI, 60-61
Director role requirements, 198
external Edge Server interface, 837-838
internal Edge Server interface, 838
OAuth, 555
planning for Lync Server 2013 deployment, 793-794
public versus private CAs, 837
for reverse proxy, 297
SAN, 838
troubleshooting, 139-140, 209-210, 354-355
wildcard certificates, 839
chat rooms
following rooms, 688
managing
high availability, 369
intra-site high-availability, 217
stretched Persistent Chat, 377-379
troubleshooting, 245
searching with Windows client, 689
chatty traffic, 656
CIF (Common Intermediate Format), 8
Cisco VCS (Video Communications Server), 539
Citrix HDX Optimization Pack, 717-718
class of service voice policy, 854
click-to-call features, 445
clients
audio dial-out, 31
automatic client sign-in, 259
Lync 2013 Windows client
basic options, configuring, 672-673
conversations, archiving, 678-679
files, sending and receiving, 682
following rooms, 688
groups, managing, 674
IM, 676
integration with Office applications, 691
integration with OneNote, 690-691
integration with Outlook, 690
Meet Now function, 683
meeting options, customizing, 685-688
Recent Conversations view, 675
Relationship view, 675
sharing content, 681
signing in, 671
tabbed conversations, 678
topic feeds, 689
Lync Online, 592
Lync:Mac client
audio, tuning, 647
audio calls, 642
comparing with Communicator for Mac client, 633-635
Contact menu, 638
Conversation menu, 639
display, tuning, 647
Help menu, 639
IM features, 641
integration with Outlook, 644-646
Lync menu, 636
Status menu, 637
troubleshooting, 648
View menu, 637
web conferencing, 644
Window menu, 639
mobile clients
cellphone platforms, 651
certificate requirements, 660-661
features, 652
federation requirements, 661
hardware load balancer requirements, 663-664
reverse proxy certificate requirements, 663
new features
high-resolution photos, 28
tabbed conversations, 28
OneNote, 30
planning for Lync Server 2013 deployment, 802
“Presenting” status, 29
thin clients, Lync VDI plugin support, 719-720
virtualization, 784
Windows 8 mobile client, 29
Windows client, peer-to-peer conversations, 676-682
cloud services
Lync Online system requirements, 590-592
CLS (Centralized Logging Service), 110
log files
searching, 347
starting and stopping logging, 348
Archiving server role, configuring, 158-159
Enable-CsAdDomain, 77
Enable-CsAdForest, 76
New-CSAnalogDevice, 447
parameters, 338
Set, 338
Set-CsPersistentChatRoom, 240-242
synthetic transactions, troubleshooting with, 357
CMS (Central Management Store), 344
and Central Management Server, 400
disaster recovery, 375
codecs
G.711, 434
G.722, 435
LifeSize, 896
Siren, 435
third-party integration, 538
collaboration, capacity planning, 795-796
collecting
Director role data, 202
Performance Monitor data, 314-316
collocation
of Director role, 188
of Mediation servers, 165
commands, modifying DTMF commands, 498-499
committed costs, investing in UC, 59
common area IP phones, 890-891
migrating to Lync Server 2013, 417-418
Communicator for Mac client, comparing with Lync:Mac client, 633-635
comparing
Lync and Exchange RBAC, 341
Lync Online and Lync On-Premise, 726-727
Lync:Mac client and Communicator for Mac client, 633-635
SBAs and SBSs, 864
compliance, Persistent Chat configuration, 239-240
component monitoring with SCOM, configuring, 326-327
components for Archiving server role, installing, 156
conferencing, 6
announcements, 47
audio conferencing, ROI, 59-60
collaboration content sharing, 527-529
devices, 896
dial-in conferencing, 45-47, 492-499
access numbers, creating, 493-494
announcements, modifying, 498
conference policy, modifying, 494-497
DTMF commands, modifying, 498-499
in Lync hybrid deployments, 737-738
Lync Online, configuring, 602-603
meeting configurations, modifying, 496-498
PIN policies, modifying, 495-496
H.264 codec support, 21
HD video conferencing, 21
Persistent Chat, administrative access, 227
planning for Lync Server 2013 deployment, 800-802
video conferencing
Smart Cropping, 22
web conferencing, managing on Edge Servers, 137-138
Windows client
Meet Now function, 683
Conferencing Focus, 699
configuring
Archiving server role, 156-159
component monitoring with SCOM, 326-327
Director role
high availability, 201
web services FQDN overrides, configuring, 199-201
Directory Synchronization, 618-622, 748-750
Enterprise Edition pools, 384-386
Exchange 2013 Autodiscover, 556-557
Exchange archiving integration, 567-568
Exchange UM voice mail integration, 574-579
federation
dynamic federation, 816
enhanced federation, 816
Front End servers, pairing,
hardware load balancing, 829-830
high availability, file shares, 386
Lync 2013 Windows client, basic options, 672-673
Lync and Exchange as partner applications, 558-559
Lync Online
Exchange UM integration, 605
Monitoring server role, 149-151
Persistent Chat
response groups, agent groups, 500-501
access to Lync web services, verifying, 297-298
DNS records, creating, 297
IIS certification, configuring, 302-304
web farm FQDNs, 299
SharePoint and Exchange as partner applications, 560-561
XMPP proxy, 818
connection broker, 706
connectivity
blocking media over DirectAccess, 840-841
of Mediation servers, troubleshooting, 176
public IM connectivity, 51
verifying with Telnet, 357-358
VPN connectivity to Lync, 839-841
Contact menu (Lync:Mac client), 638
contacts
high-resolution photos, uploading, 568-570
importing/exporting from database, 350-351
managing
content collaboration, Lync Web App, 694
Control Panel
Home page, 109
launching, 109
Conversation menu (Lync:Mac client), 639
conversations for Windows client, archiving, 678-679
Convert-CsUserData cmdlet, 350-351
cores, hyper-threading, 770
counters (Performance Monitor)
for Lync Server 2013 performance, 312-314
testing and measuring virtual deployment performance, 784
CPU, establishing performance baselines, 311
creating
global external access policy, 130-131
Lync test accounts, 322
network subnets, 482
PSTN usages, 470
QoS policies, 353
response group workflows, 880-881
SQL database maintenance plan, 286-289
test cases for voice configurations, 475
CUCILYNC (Cisco UC Integration for Microsoft Lync), 446
customizing Windows client meeting options, 685-688
D
DAG (Database Availability Group), 23
collaboration content sharing, 527-529
database, estimating size requirements, 805
default gateways, planning for Edge Server deployment, 843-844
defining
archiving requirements, 803-805
network sites, 270
Dell Wyse thin clients, Lync VDI plugin support, 719
departmental goals, identifying, 789-790
dependencies
automatic client sign-in, 259
load balancing, 258
network sites, defining, 270
segregation of traffic, 269
Office Web Apps Server, 270-273
installing, 273
data files, shrinking, 286
fragmentation, reducing, 285
maintenance plan, creating, 286-289
dependencies (AD), 793
deploying
Lync Mobility Services
certificate requirements, 660-661
Lync Web App, requirements, 699-702
desktops
virtualization, 784
devices
analog
outbound routing, 448
endpoints, Lync audio codecs, 434-435
non-Windows-based, QoS configuration, 354
planning for Lync Server 2013 deployment, 802
provisioning, flexibility, 3
in voice deployments
analog endpoints, 882
handsets and headsets, 882
Call Park, migrating settings to Lync Server 2013, 415-416
normalization rules, 450
service codes, 452
URIs, assigning, 848
dial-in access numbers
migrating to Lync Server 2013, 414-415
dial-in conferencing, 45-47, 492-499
access numbers, creating, 493-494
announcements, 47
modifying, 498
conference policy, modifying, 494-497
DTMF commands, modifying, 498-499
flexible conference IDs, 46
in Lync hybrid deployments, 737-738
Lync Online, configuring, 602-603
meeting configurations, modifying, 496-498
multiple language support, 47
permissions, 46
PIN policies, modifying, 495-496
DID (Direct Inward Dialing), 8, 848-849
direct federation, configuring, 816-817
Direct SIP, Lync Server 2013 integration, 435-436
DirectAccess, blocking remote access to Lync internal servers, 840-841
Director role
administration
back-end database, 188
certificates
requirements, 198
client version filter, 207-208
collocation, 188
computer time, troubleshooting, 213
Director pools
DNS records, troubleshooting, 209-210
high availability, configuring, 201
logs, troubleshooting, 211
LSMS, troubleshooting, 212
monitoring data, collecting, 202
optional role, 186
redirects, troubleshooting, 209
reverse proxy, configuring, 200-201
server placement, 187
services, managing, 207
sign-in process, 183
SRV records, configuring, 198-199
Standard Edition versus Enterprise Edition, 188
synthetic transactions, troubleshooting, 212
topology status, checking, 205-207
web services FQDN overrides, configuring, 199-201
Directory Synchronization, 618-622, 748-750
Backup Registrar, 371
business requirements, identifying, 361-364
CMS recovery, 375
Edge Servers, 375
forced failover, 371
Lync Server 2013 options, 371-380
Mediation servers, 376
metropolitan site resiliency, 371
pool failover, initiating, 391-392
pool pairing, 374
disk activity baselines, establishing, 312
display, tuning on Lync:Mac client, 647
DMA (Distributed Media Application), 539
DMZ (demilitarized zone), 292
DNAT (Destination NAT), 295
automatic client sign-in, 259
load balancing, 258
DNS load balancing, configuring for Enterprise Edition pools, 385-386
creating for reverse proxy, 297
Mediation server role, troubleshooting, 177
troubleshooting, 141-142, 209-210
documenting Lync Server 2013 deployment plan, 807-809
domains
adding to Lync Online, 594-596
DTMF (Dual-Tone Multi-Frequency), 9
dual forking, PBX and Lync Server 2013 integration, 439
dual-run costs, investing in UC, 59
DVCs (Dynamic Virtual Channels), 717
dynamic federation, configuring, 816
dynamic memory, 762
E
ECAL (Microsoft Enterprise CAL Suite), 14
Edge Server Pools, adding Edge Servers to, 128-129
Access Edge Service, 112
federation, 113
PIC, 113
Remote Access, 112
A/V Edge Service, 114
managing, 138
Centralized Logging, troubleshooting, 142-143
certificates
internal interface, 838
public versus private CAs, 837
wildcard certificates, 839
configuration changes, publishing, 412
disaster recovery, 375
DNS records, troubleshooting, 141-142
Edge Server Pool, creating, 117-120
federation
federation routes, configuring, 404-408
firewall ports, troubleshooting, 138
global external access policy
assigning to user account, 131-132
editing, 129
hardware requirements, 115
operating system requirements, 116
software requirements, 116
IPv6 support, configuring, 116-117
LSMS, troubleshooting, 143
Lync Services, troubleshooting, 144
migrating to Lync Server 2013, 404-413
planning for deployment
anonymous access, 815
blocking media over DirectAccess, 840-841
capacity planning, 842
direct federation, configuring, 816-817
DNS load balancing requirements, 830-831
dynamic federation, configuring, 816
Edge Server placement, 819-820
enhanced federation, configuring, 816
firewall hairpin for Lync Mobile, 841-842
hardware load balancing requirements, 828-829
network adapter configuration, 843
perimeter network models, 821-824
publicly routable IP addresses, 824-825
VPN connectivity to Lync, 839-841
WAN acceleration, avoiding, 841
XMPP proxy, configuring, 818
Public IM providers, managing, 135-136
routing, troubleshooting, 139
Telnet, troubleshooting, 143-144
Web Conferencing Edge Service, 113-114
web conferencing, managing, 137-138
XMPP Gateway Service, 114
eDiscovery of archived data, 580-583
eDiscovery Site Collection, 16
Edit menu (Lync:Mac client), 636-637
editing global external access policy, 129
Ego feeds, 689
ELINs (Emergency Location Identification Numbers), 880
emergency services
basic emergency calls, 875
network site rerouting, 877
Emergency Services Service Providers, 878-879
enabling Lync Mobility Services, 664-665
Enable-CsAdDomain cmdlet, 77
Enable-CsAdForest cmdlet, 76
enabling
Windows event logging, 321
encryption in voice deployments, 860
end state section (project design document), 809
endpoints
analog endpoints in voice deployments, 882
conferencing devices, 896
LLDP-MED, 268
P2P video requirements, 516-517
speakerphones, 893
USB handsets, 895
webcams, 895
enhanced federation, configuring, 816
Enhanced Presence, 38
application integration, 43
Enterprise Edition, installing Topology Builder, 96-103
Enterprise Edition pools, configuring, 384-386
CAC, 8
call forwarding, 48
Call Park, 49
normalization rules, 450
service codes, 452
E911, 50
private lines, 49
RCC, 7
response groups, 49
SIP trunking, 49
establishing performance baselines, 309-314
CPU, 311
disk activity, 312
network, 312
estimating database size requirements, 805
event logs, 110
troubleshooting with, 356
EWS (Exchange Web Service), 15
Exchange
archiving integration with Lync 2013, 566-567
configuring as Lync partner application, 558-559
DAG, 23
Lync Server integration with, 14-15
SharePoint integration, configuring Exchange 2013 Autodiscover, 556-557
UM voice mail integration, 572-579
Unified Contact Store, 562-565
rollback procedures, 565
Exchange Management Shell, uploading high-resolution photos, 569
Exchange RBAC versus Lync RBAC, 341
Executive Summary, 808
Export-CsUserData cmdlet, 350-351
exporting
extended transactions, 328
extending Active Directory schema, 74-76
extension-based URIs, 850
external Edge Server interface, 837-838
external user access, Lync Web App, 701-702
F
failover, CMS failover, 390-391
failover clustering, 762
fax machines, Lync Server 2013 integration, 448-449
features of Lync Server. See also improvements to Lync Server 2013
announcements, 47
archiving, 51
audio conferencing, 45
conferencing, 6
flexible conference IDs, 46
permissions, 46
call forwarding, 48
Call Park, 49
E911, 50
private lines, 49
RCC, 7
response groups, 49
SIP trunking, 49
IM, 44
lobby feature, 46
Lync Server Enterprise Edition, 12-13
Lync Server Standard Edition, 11-12
multiple language support, 47
peer-to-peer audio, 6
application integration, 43
automated status updates, 41-42
Enhanced Presence, 38
interruption management, 40-41
multiple points of, 42
states of, 38
remote access
public IM connectivity, 51
video conferencing, 45
web conferencing, 44
federation, 5, 50-51, 67-68, 113
AD FS, 27
AD FS, deploying for single sign-on, 611-618
direct federation, configuring, 816-817
dynamic federation, configuring, 816
Edge Servers, configuring, 410
enhanced federation, configuring, 816
in Lync hybrid deployments, 736-737
Lync Mobility Services requirements, 661
XMPP federation, managing, 133-135
file share permissions, 304
files, sending and receiving with Windows client, 682
Find Me, Follow Me, 57
firewalls, 291
back-to-back firewalls, 821-822
edge server port requirements, 292-293
Lync Mobility Services requirements, 664
NAT, 295
network-based, 292
operating system firewalls, 293-295
straddling the Internet firewall, 823-824
three-legged firewall, 822
flexibility
in device provisioning, 3
following rooms, 688
forced failover, 371
Forefront TMG (Threat Management Gateway), configuring for Lync Server 2013, 298
forest (AD), preparing, 254-255
Forward Error Correction, 521
FQDNs
web farm FQDNs, configuring, 299
web services FQDN overrides, configuring for Director role, 199-201
fragmentation (SQL database), reducing, 285
Front End pools in voice deployments, 866-867
Active Directory, preparation steps, 74-80
high availability, 368
for Lync Server 2013 Standard Edition, installing, 90-96
for Lync Server Enterprise Edition, installing, 103-109
migrating to Lync Server 2013, 398-404
Monitoring role, 147
Monitoring server roles, installing Microsoft SQL Server 2012 Reporting Services, 149
fully featured IP phones, 890
G
G.711 codecs, 434
G.722 codecs, 435
Smart Cropping, 22
gateways
media transcoding gateways, 543-545
hardware- and software-based, comparing, 543-544
vendor support for, 550
third-party integration, 539-540
global external access policy
assigning to user account, 131-132
editing, 129
global policies, 345
goals, documenting, 808
groups
managing in Lync:Mac client, 640-641
managing on Windows client, 674
guest virtual machines
network recommendations, 768-769
operating system requirements, 769
processor recommendations, 766-767
storage recommendations, 767-768
H
support for in Lync Server 2013, 21
handsets, 882
hardware load balancing
planning for Edge Server deployment, 828-829
requirements for Lync Mobility Services, 663-664
hardware requirements
for Edge Server installation, 115
for Lync Server 2013 deployment, 791-792
hardware-based media transcoding gateways, 543-544
HD video conferencing, 21
headsets, 882
health monitoring
with SCOM, 326
with synthetic transactions, 321-323
tools, 308
with Windows event logs, 318-321
Help menu (Lync:Mac client), 639
high availability
Active Directory, 370
backend high availability on SQL servers, 366-368
business requirements, identifying, 361-364
on Director role, configuring, 201
file shares, configuring, 386
Front End server, 368
intra-site high-availability, 217
Lync 2013 options, 365
Lync Server Enterprise Edition, 12-13
Mediation servers, 369
OWA, 370
Persistent Chat, 369
server pools, configuring, 386-387
shared components, 370
high-level business goals, identifying, 788-789
high-resolution photos, 28
high-resolution photos, uploading, 568-570
HLB (Hardware Load Balancing), 9, 369
holiday sets, creating, 508
Home page (Control Panel), 109
hosts, 758
hosts (virtualization)
memory recommendations, 767, 770
processor recommendations, 769-770
storage recommendations, 770-771
hot desking, 890
HP thin clients, Lync VDI plugin support, 720
HTTPS publishing, 296
comparing Lync Online and Lync On-Premise, 726-727
federation, configuring with Lync Online, 624
Lync Online
dial-in conferencing, planning for, 737-738
Exchange UM integration, 740
firewall port requirements, 734-735
SIP namespace, planning, 733-734
moving users between environments, 624-626
Office 365, subscription plans, 730
on-premise systems, installing, 623-624
hybrid Office 365 deployment integration, 27
hybrid PBX, 431
hyper-threading, 770
hypervisors, 706
host requirements, 772
Type 2, 759
I
ICA (Independent Computing Architecture), 706
identifying
business goals
high-level business goals, 788-789
business requirements
for disaster recovery, 361-364
for high availability, 361-364
IIS, configuring certification, 302-304
features in Lync:Mac client, 641
Lync Server 2013 integration, 583
new features in Lync Server 2013, 44
PIC, 5
planning for Lync Server 2013 deployment, 797-800
public connectivity, 51
public IM providers, managing, 135-136
for Windows client, 676
Import-CsUserData cmdlet, 350-351
importing
improvements to Lync Server 2013
audio dial-out, 31
high-resolution photos, 28
mobile client audio and video, 29
OneNote, 30
“Presenting” status, 29
tabbed conversations, 28
conferencing
H.264 codec support, 21
HD video conferencing, 21
Smart Cropping, 22
high availability, SQL server mirroring, 22-23
IPv6 support, 35
Office 365 deployment integration, 27
persistent chat, 27
redundancy, Brick Model, 23
Archiving server roles, 25
Monitoring server roles, 25
Office Web Apps Server, 25
server-to-server authentication, 25-26
standalone A/V conferencing servers, 25
calling party manipulation, 33
response group managers, 34
trunks, 32
voice mail escape, 34
XMPP Gateway role, 27
in-band signaling, 432
infrastructure groups (Active Directory), 79
initiating
Persistent Chat failover, 392-393
installing
AD FS software, 613
Archiving server role components, 156
hardware requirements, 115
operating system requirements, 116
software requirements, 116
Lync 2013 Windows client, 670-671
Lync Server 2013 Enterprise Edition
Front End server role, 103-109
Lync Server 2013 Topology Builder, 80-81
Lync Server Standard Edition, 82-90
Lync Web App, 699
Mediation server role, 166-172
Microsoft SQL Server 2012 Reporting Services for Monitoring server role, 149
Office Web Apps Server, 273
SBA, 463
integration with Microsoft applications
Microsoft Office, 16
internal Edge Server interface, 838
internal network NAT, 826
Internet rerouting for CAC, 872-873
interoperability, MCUs, 546-547
interruption management, 40-41
inter-trunk routing, 32-33, 472
intra-site high-availability, Persistent Chat deployment, 217
investing in UC
capital investments, 58
committed costs, 59
IP PBX, 431
Lync Server 2013 integration, 435-442
dual forking, 439
Enterprise Voice, 442
Enterprise Voice with legacy phone, 442-444
legacy phone for conferencing, 444-445
legacy phone presence and click-to-call, 445
media transcoding gateways, 436-437
PBX software plugin, 446
SIP provider trunking, 439-442
IPv6 support, 35
IVR (Interactive Voice Response), 9, 57
auto attendants, 57
J
join process, Lync Web App, 697-698
joining
meetings
with Lync Web App, 694
with Windows client, 688
web conferences with Lync:Mac client, 644
K-L
KPIs (key performance indicators), 308-309
launching
Control Panel, 109
Lync Server Control Panel, 335
layered security approach, 291
firewalls
NAT, 295
operating system firewalls, 293-295
layout control, MCUs, 546
layout of conferences, changing with Windows client, 684-685
LCR (least cost routing), 854
LifeSize codecs, 896
limitations
of third-party integration, 538-539
of virtualization, 765
LIS (Location Information Service), 43-44
LLDP-MED (Link Layer Discovery Protocol-Media Endpoint Discovery), 268
load balancing
DNS, 258
DNS load balancing, configuring for Enterprise Edition pools, 385-386
HLB, 369
planning for Edge Server deployment
DNS load balancing requirements, 830-831
hardware load balancer requirements, 828-829
reverse proxy load balancing, 834-835
supported virtualized load balancers, 765
lobby feature, 46
logging
Centralized Logging, troubleshooting, 142-143
CLS, 110
log files, searching, 347
starting and stopping logging, 348
Director role, troubleshooting, 211
Performance Monitor data, analyzing, 316-317
rich logging for synthetic transactions, 323-325
Windows event logging, 321
Lotus Sametime, 54
LSMS (Lync Server Management Shell), 143
bulk tasks, completing, 337
Lync Server administration, 336-339
Mediation server role, troubleshooting, 177
troubleshooting with, 356
workflows for response groups, creating, 508-510
basic options, configuring, 672-673
conferencing
Meet Now function, 683
meeting options, customizing, 685-688
conversations, archiving, 678-679
files, sending and receiving, 682
groups, managing, 674
IM, 676
integration with other applications
Office applications, 691
Outlook, 690
peer-to-peer conversations, 676-682
persistent chat
chat rooms, searching, 689
following rooms, 688
topic feeds, 689
Recent Conversations view, 675
Relationship view, 675
sharing content, 681
signing in, 671
tabbed conversations, 678
Lync Archiving Integration, 15
Lync Attendee client, 21
Lync Backup Service, 24
Lync hybrid deployment
comparing Lync Online and Lync On-Premise, 726-727
federation, configuring with Lync Online, 624
Lync Online
dial-in conferencing, planning for, 737-738
Exchange UM integration, 740
firewall port requirements, 734-735
SIP namespace, planning, 733-734
moving users between environments, 624-626
Office 365, subscription plans, 730
on-premise systems
Lync menu (Lync:Mac client), 636
Lync Mobility Services, 655-656
certificate requirements, 660-661
federation requirements, 661
firewall rules requirements, 664
hardware load balancer requirements, 663-664
reverse proxy certificate requirements, 663
Lync Native UI, 695
AD FS, deploying for single sign-on, 611-618
clients, 592
dial-in audio conferencing, 594
dial-in conferencing, configuring, 602-603
Directory Synchronization, configuring, 618-622
Exchange UM integration, configuring, 605
federation, 594
Lync-to-phone, 593-594, 605, 739-740
public IM, configuring, 601-602
SIP namespace, planning, 733-734
user accounts
properties, configuring, 603-604
Lync Phone Edition clients, configuring QoS, 354
Lync Server 2010, migrating to Lync Server 2013, 398-404
Lync Server 2013
business goals, identifying
high-level business goals, 788-789
for collaboration and application sharing, 795-796
general sizing, 795
dependencies
Office Web Apps Server, 270-273
planning for deployment
AD dependencies, 793
clients, 802
devices, 802
hardware and software requirements, 791-792
network infrastructure requirements, 792-793
SQL Server mirroring, configuring, 380-383
virtualization, support guidelines, 763-766
Lync Server 2013 Enterprise Edition
Front End server role, installing, 103-109
Topology Builder, installing, 96-103
Lync Server 2013 Topology Builder
Lync Server Control Panel
Lync Server administration, 334-336
opening, 335
Lync Server Deployment Wizard, preparing Active Directory for deployment, 74-80
Lync Server Enterprise Edition, 12-13
Lync Server Management Shell, preparing Active Directory for deployment, 74-80
Lync Server Standard Edition, 11-12
Front End server role, installing, 90-96
Lync topology model
CMS, 344
Topology Builder, 344
client policy configuration, 712-713
Remote Desktop Connections settings, 711
for thin client hardware, 719-720
Citrix HDX Optimization Pack, 717-718
VMWare View, 718
architecture, 695
authentication, 696
browser requirements, 702
content collaboration, 694
installing, 699
meetings, joining, 694
port requirements, 696
proxy support, 696
system requirements, 702
websites, 696
audio, tuning, 647
audio calls, 642
comparing with Communicator for Mac client, 633-635
Contact menu, 638
Conversation menu, 639
display, tuning, 647
Help menu, 639
IM features, 641
integration with Outlook, 644-646
Lync menu, 636
Status menu, 637
troubleshooting, 648
View menu, 637
web conferencing, 644
Window menu, 639
Lync-to-phone, 593-594, 605, 739-740
M
Mac client. See Lync:Mac client
maintenance plan, creating for SQL database, 286-289
managing
chat rooms
contacts
Director role services, 207
Edge Servers
A/V Edge Service, 138
groups in Lync:Mac client, 640-641
groups on Windows client, 674
Mediation server role, 175
meetings from Lync Web App, 694
meetings with Windows client, 683-684
MCUs (Multipoint Control Units), 545-548
edge traversal, 547
layout control, 546
VMRs, 547
Media Bypass, 165, 486-488, 860
planning for, 869-871, 873-875
media gateways, Lync Server 2013 integration, 436-437
media transcoding gateways, 543-545
hardware- and software-based, comparing, 543-544
vendor support for, 550
B2BUA, 164
connectivity, troubleshooting, 176
disaster recovery, 376
high availability, 369
managing, 175
Media Bypass, 165
server collocation, 165
server pools
Mediation servers, adding, 173
time, verifying, 179
with DNS records, 177
with LSMS, 177
with synthetic transactions, 177-178
with Telnet, 179
trunks, 32
Meet Now function (Windows client), 683
meetings
joining
with Lync Web App, 694
with Windows client, 688
managing with Windows client, 683-684
managing from Lync Web App, 694
memory
dynamic memory, 762
performance baselines, establishing, 311-312
recommendations
for virtual machines, 767
for virtualization hosts, 770
metropolitan site resiliency, 371
Microsoft Office, Lync Server integration with, 16
Microsoft Windows Server 2012 Hyper-V Manager, 761
migrating to Lync Server 2013
Address Book, 417
analog devices, 418
common area IP phones, 417-418
dial-in access numbers, 414-415
PDP, 422
response groups, 416
troubleshooting, 424
mobile clients
cellphone platforms, 651
features, 652
Lync Mobility Services
certificate requirements, 660-661
federation requirements, 662
firewall rules requirements, 664
hardware load balancer requirements, 663-664
reverse proxy certificate requirements, 663
monitoring
adoption of Lync system, 308-309
counters (Performance Monitor), 310-314
health of Lync Server 2013
with SCOM, 326
with synthetic transactions, 321, 322-323
tools, 308
with Windows event logs, 318-321
performance, tools, 308
synthetic transactions with SCOM, 328-332
Monitoring server role
Microsoft SQL Server 2012 Reporting Services, installing, 149
Monitoring server roles, 25, 147
MOS (Mean Opinion Score), 9
MPIO (Multipath I/O), 769
multiple language support, 47
multiple points of presence, 42
N
namespaces for signaling gateways, 539
NAT (Network Address Translation), 9, 295
planning for Edge Server deployment
50,000 to 59,999 port range, 826
hardware load balancing, 825-826
internal network NAT, 826
NAT overload, 295
native registration
third-party integration, 541-543
navigation, Lync:Mac client
Contact menu, 638
Conversation menu, 639
Help menu, 639
Lync menu, 636
Status menu, 637
View menu, 637
Window menu, 639
network baselines, establishing with Performance Monitor, 312
network dependencies
network sites, defining, 270
segregation of traffic, 269
network infrastructure requirements for Lync Server deployment, 792-793
network regions, creating, 480-481
network sites, creating, 481-482
network subnets, creating, 482
network-based firewalls, 292
new RBAC roles, creating, 342-343
New-CSAnalogDevice cmdlet, 447
NLB (Network Load Balancing), 9, 831
non-Windows-based devices, QoS configuration, 354
normalization rules, 450
NTML authentication, 542
O
OAuth (OpenAuthentication) protocol, 555
objectives, documenting, 808
Directory Synchronization, configuring, 618-622, 748-750
Office applications, integration with Windows client, 691
Office Communications Server, federations, 5
Office Web Apps Server, 25, 270-273
installing, 273
OneNote, 30
integration with Windows client, 690-691
on-premise Office 365 deployment integration, 27
opening
Control Panel, 109
Lync Server Control Panel, 335
operating expenses, investing in UC, 58-59
operating system firewalls, 293-295
operating systems, guest virtual machine requirements, 769
optional Director role, 186
ordering normalization rules, 851-853
outbound routing, 448
Outlook
integration with Windows client, 690
OWA, Lync Server integration with, 14-15
Outlook Web App
integration with Lync:Mac client, 644-646
out-of-band signaling, 432
oversubscription, CAC, 8
OWA (Outlook Web App)
high availability, 370
high-resolution photos, uploading, 569-570
Lync Server integration with, 14-15
P
P2P video, 511
bandwidth requirements, 515-516
endpoint requirements, 516-517
packet filtering, 291
pairing
Lync clients with VDI plugin, 715-716
parameters for cmdlets, 338
partner applications
configuring Lync and Exchange as, 558-559
configuring SharePoint and Exchange as, 560-561
PBX (Private Branch Exchange), 3, 10
Lync Server 2013 integration, 435-442
dual forking, 439
Enterprise Voice, 442
Enterprise Voice with legacy phone, 442-444
legacy phone for conferencing, 444-445
legacy phone presence and click-to-call, 445
PBX software plugin, 446
SIP provider trunking, 439-442
PCoIP (PC-over-IP), 706
PDP (Policy Decision Point), migrating to Lync Server 2013, 422
peer-to-peer audio, 6
performance
monitoring tools, 308
testing and measuring virtual deployment performance, 784
Lync Server 2013 counters, 312-314
performance baselines, establishing, 309-314
CPU, 311
disk activity, 312
network, 312
perimeter network models
back-to-back firewalls, 821-822
no perimeter network, 824
straddling the Internet firewall, 823-824
three-legged firewall, 822
permissions
dial-in conferencing, 46
file share permissions, 304
Persistent Chat, 7-8, 27, 215-216
administrative access, configuring, 227
categories, configuring, 231-234
chat rooms
searching with Windows client, 689
compliance, configuring, 239-240
following rooms, 688
high availability, 369
intra-site high-availability, 217
policies, configuring, 227-229
server options, configuring, 229-231
server pools, configuring, 386-387
stretched Persistent Chat, 377-379
topic feeds, 689
Topology Builder, updating, 219-222
troubleshooting, 245
PIC (public IM connectivity), 5, 113
placement
of Director servers, 187
planning
for Edge Server deployment
anonymous access
blocking media over DirectAccess, 840-841
capacity planning, 842
direct federation, configuring, 816-817
DNS load balancing requirements, 830-831
dynamic federation, configuring, 816
Edge Server placement, 819-820
enhanced federation, configuring, 816
hardware load balancing requirements, 828-829
network adapter configuration, 843
perimeter network models, 821-824
publicly routable IP addresses, 824-825
VPN connectivity to Lync, 839-841
WAN acceleration, avoiding, 841
XMPP proxy, configuring, 818
for Lync Server 2013 deployment
AD dependencies, 793
business goals, identifying, 788-790
hardware and software requirements, 791-792
network infrastructure requirements, 792-793
playing announcements, 479
plugins
client policy configuration, 712-713
Remote Desktop Connections settings, 711
PBX software plugin, 446
third-party integration, 549
vendor support for, 551
policies
bandwidth policy profiles, 871
conference policy, modifying, 494-497
global policies, 345
network inter-site policies, creating, 481
Persistent Chat, configuring, 227-229
pool policies, 345
QoS, creating, 353
site policies, creating for Archiving server role, 157-158
user policies, 345
user policies, creating for Archiving server role, 157-158
voice policies
class of service, 854
LCR, 854
simultaneous ring, 855
Polycon CX 3000 conference phone, 896
Polycon HDX room systems, 896
pool pairing, disaster recovery, 374
pool policies, 345
ports
Director role administration, 203-205
requirements for firewalls, 292-293
POTS (Plain Old Telephone Service), 9
preparing Active Directory for Lync Server 2013, 74-80
automated status updates, 41-42
Enhanced Presence, 38
application integration, 43
interruption management, 40-41
Lync Server 2013 integration, 583
multiple points of, 42
“Presenting” status, 29
PRI (Primary Rate Interface), 432
private lines, 49
processor recommendations for virtual machines, 766-767
productivity, WAN-dependent, 868-869
protocol flow for Lync Web App, 698-699
proxy servers, 292
PSTN (Public Switched Telephone Network), 5, 9, 430
gateways, 459
in voice deployments, 867
public IM connectivity, 51
publicly routable IP addresses, 824-825
publishing
Edge Server configuration changes, 412
voice configuration changes, 474
push notifications for mobile clients, 656-657
Q
QoE (Quality of Experience), 10
reports, 52
QoS (Quality of Service), 10, 762
polices, creating, 353
queries (DNS), troubleshooting with, 355-356
R
RBAC (role-based access control), 10
Lync versus Exchange RBAC, 341
RBAC groups (Active Directory), 79-80
RCC (remote call control), 7, 10
PBX and Lync Server 2013 integration, 437-439
RDP (Remote Desktop Protocol), 706
receiving files with Windows client, 682
Recent Conversations view (Windows client), 675
redirects, troubleshooting, 209
reducing SQL database fragmentation, 285
redundancy
Brick Model, 23
conferencing resiliency, 23-24
disaster recovery, Lync Server 2013 options, 371-380
high availability, Lync 2013 options, 365
HLB, 9
NLB, 9
region routes, 870
regions, 870
regulations, archiving requirements, 308-309
Relationship view (Windows client), 675
Remote Access, 112
remote access
blocking media over DirectAccess, 840-841
Edge Server deployment requirements, 814-815
IM, planning for Lync Server 2013 deployment, 799-800
remote desktop presentation protocols, 706
repairing SQL database integrity, 284-285
reports
Monitoring Server reports, 151-155
QoE, 52
requirements
archiving requirements, defining, 803-805
for Director role installation, 189-191
for firewall deployment, 291-292
for Lync Server 2013 Topology Builder installation, 80-81
for Lync VDI plugin deployment, 710-711
for Lync Web App deployment, 699-702
for Mediation server installation, 166-167
for on-premise systems in hybrid deployments, 750-756
for Persistent Chat deployment, 216-217
for reverse proxy servers, 296-297
resiliency
in Lync Server 2013 conferencing features, 23-24
metropolitan site resiliency, 371
in voice deployments
PSTN Reroute, 867
redundant WAN connections, 861-863
voice mail reroute, 867
response group managers, 34
agent groups, configuring, 500-501
business-hour collections, configuring, 507
holiday sets, creating, 508
migrating to Lync Server 2013, 416
workflows, creating, 505-507, 880-881
reverse proxy
configuring for Director role, 200-201
Microsoft reverse proxy products, 834
placement of reverse proxy, 834
planning for Edge Server deployment, 832-836
cookie persistence, 835
Exchange Services publishing, 836
placement of reverse proxy, 834
reverse proxy servers, 292
access to Lync web services, verifying, 297-298
certificates, 297
DNS records, creating, 297
Forefront TMG, configuring, 298
IIS certification, configuring, 302-304
web farm FQDNs, configuring, 299
web publishing rules, configuring, 299-302
rich logging for synthetic transactions, 323-325
ROI (return on investment), 58-63
with audio conferencing, 59-60
with centralized telephony, 60-61
from productivity increases, 61-62
from reduced real estate costs, 63
from reduced travel costs, 62-63
rollback procedures, Unified Contact Store, 565
routing, publishing voice routing configuration changes, 474
RTAudio Narrowband codecs, 434
RTAudio Wideband codecs, 434
RTP (Realtime Transport Protocol), 10
RTVideo codecs, support for in Lync Server 2013, 21
S
sample virtual topologies
collocating DMZ roles with Internet roles, 783
disk layout and storage performance, 783
enterprise deployment, 779-783
guest placement, 783
single-host server deployment, 772-773
small business deployment, 774-776
small highly available deployment, 776-779
testing and measuring performance, 784
sample voice deployment routes, 858
SAN (subject alternative name) certificates, 838
SBA (Survivable Branch Appliance), 10
installing, 463
SBCs (Session Border Controllers), 441-442
SBSs (Survivable Branch Servers), in voice deployments, 863-866
schema (Active Directory), extending, 74-76, 252-254
SCOM (System Center Operations Manager), 325-332
component monitoring, configuring, 326-327
health of Lync Server 2013, monitoring, 326
synthetic transactions, monitoring, 328-332
searching CLS log files, 347
security
authentication
on Lync Web App, 696
NTML, 542
OAuth protocol, 555
server-to-server authentication, 25-26
authorization, RBAC, 10
encryption in voice deployments, 860
firewalls
back-to-back firewalls, 821-822
edge server port requirements, 292-293
Lync Mobility Services requirements, 664
straddling the Internet firewall, 823-824
three-legged firewall, 822
layered security approach, 291
reverse proxy servers, requirements, 296-297
SRTP, 433
segregation of traffic, 269
selecting UC endpoints, 889-890
sending files with Windows client, 682
send/receive buffers, virtual machine recommendations, 769
server pools, adding Mediation servers, 173
servers
AES, 446
Archiving server role, 25
administration, 159
cmdlets, configuring with, 158-159
components, installing, 156
site policies, creating, 157-158
troubleshooting, 160
user policies, creating, 157-158
Cisco VCS, 539
Edge Servers, 813
configuration changes, publishing, 412
migrating to Lync Server 2013, 404-413
Edge Servers. See Edge Servers
high availability, 368
migrating to Lync Server 2013, 398-404
Monitoring role, 147
pairing,
high availability, business impact of, 363
Mediation server role, 163-165
B2BUA, 164
connectivity, troubleshooting, 176
managing, 175
Media Bypass, 165
server collocation, 165
server pools, creating, 167-168
time, verifying, 179
Monitoring server role, 25
Office Web Apps Server, 25, 270-273
installing, 273
standalone A/V conferencing servers, 25
time, verifying, 358
virtualization. See virtualization
server-to-server authentication, 25-26, 555
Exchange archiving, 26
UCS, 26
service groups (Active Directory), 78
services
for Director role, managing, 207
Director role service administration, 202-204
Mediation server services, starting, 172
Set cmdlet, 338
Set-CsPersistentChatRoom cmdlet, 240-242
SharePoint
configuring Exchange as partner applications, 560-561
Exchange integration, configuring Exchange 2013 Autodiscover, 556-557
Lync Server integration with, 15-16
eDiscovery of archived data, 580-583
Skill Search, 16
sharing content
collaboration content sharing, 527-529
with Windows client, 681
shortcuts
shrinking SQL database files, 286
signaling gateways
DMA, 539
namespaces, 539
static routes, third-party integration, 536-538
trusted applications, third-party integration, 536
signing in
automatic client sign-in, 259
to Director, 183
SSO (single sign-on), configuring, 611-618
to Windows client, 671
SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), 10
simultaneous ring feature, 855
single-host server deployment, 772-773
SIP (Session Initiation Protocol), 10
B2BUA, Mediation server role, 164
chatty traffic, 656
Direct SIP, Lync Server 2013 integration, 435-436
SIP provider trunking
PBX and Lync Server 2013 integration, 439-442
Siren codecs, 435
site links, 871
site policies, creating for Archiving server role, 157-158
sites, 870
sizing voice deployments, 860
small business deployment, 774-776
Smart Cropping, 22
SNAT (Source NAT), 295
software plugins
third-party integration, 549
vendor support for, 551
software requirements for Lync Server 2013 deployment, 791-792
software-based media transcoding gateways, 543-544
Speaker View, 20
speakerphones, 893
data files, shrinking, 286
maintenance plan, creating, 286-289
SQL Server, backend high availability, 365-368
SR-IOV (Single-Root Input/Output Virtualization), 762, 769
SRTP (Secure Real-Time Protocol), 433
SRV records, configuring Director role, 198-199
SSL offloading, 833
SSL pass-through, 833
SSO (single sign-on)
AD FS deployment for Lync Online, 611-618, 741-747
Directory Synchronization, configuring, 618-622
standalone A/V conferencing servers, 25
starting
CLS logging, 348
Mediation server services, 172
states of Presence, 5
static routes, third-party integration, 536-538
Status menu (Lync:Mac client), 637
Status view (Windows client), 674-675
stopping CLS logging, 348
storage recommendations
for virtualization hosts, 770-771
straddling the Internet firewall, 823-824
stretched Persistent Chat, 377-379
subnets, 870
subscription plans
for Office 365, 730
SVC (Scalable Video Coding), 21
synthetic device drivers, 768
synthetic transactions, 52, 322-323
Default Transactions (SCOM), 328
health monitoring, 321
Lync test accounts, creating, 322
Mediation server role, troubleshooting, 177-178
Nondefault Transactions (SCOM), 328
Persistent Chat, troubleshooting, 245
System Center Virtual Machine Manager, 762
system requirements
for Lync VDI plugin deployment, 710-711
Lync Web App, 702
Mediation server installation, 166-167
Office Web Apps Server, 273-274
for Persistent Chat deployment, 218
T
tabbed conversations, 28
for Windows client, 678
TCO (total cost of ownership), 60
Lync Server as UC solution, 65-66
TCP (Transmission Control Protocol), 10
TEHO (tail-end hop off), 854-855
telephony
centralized telephony, ROI, 60-61
PSTN, 430
Telephony tab (Windows client), 675-676
Telnet
connectivity, verifying, 357-358
Mediation server role, troubleshooting, 179
test cases for voice configurations, creating, 475
thin clients, Lync VDI plugin support, 719-720
third-party integration
codecs, 538
for Lync VDI plugin deployment
Citrix HDX Optimization Pack, 717-718
VMWare View, 718
edge traversal, 547
layout control, 546
VMRs, 547
media transcoding gateways, 543-545
vendor support for, 550
signaling gateways
trusted applications, 536
software plugins, 549
vendor support for, 551
video conferencing, codec support, 542
three-legged firewall, 822
time, verifying, 358
TMG (Threat Management Gateway), 298
tools
for health monitoring, 308
for performance monitoring, 308
topic feeds, 689
topologies
conferencing topology, 801-802
Director role topology status, checking, 205-207
Persistent Chat deployment options, 216-217
sample virtual topologies
collocating DMZ roles with Internet roles, 783
disk layout and storage performance, 783
enterprise deployment, 779-783
guest placement, 783
single-host server deployment, 772-773
small business deployment, 774-776
small highly available deployment, 776-779
testing and measuring performance, 784
Topology Builder, 344
for Lync Server 2013 Enterprise Edition, installing, 96-103
updating for Persistent Chat, 219-222
traditional PBX, 431
transactions
extended transactions, 328
synthetic transactions, 52, 322-323
health monitoring, 321
Lync test accounts, creating, 322
translation rules, creating, 473-474
troubleshooting
Archiving server role, 160
Director role
computer time, 213
logs, 211
LSMS, 212
redirects, 209
synthetic transactions, 212
Edge Servers
firewall ports, 138
routing, 139
with event logs, 356
with LSMS, 356
Lync Server 2013 migration, 424
Lync:Mac client, 648
Mediation server role, 176-179
with DNS records, 177
with LSMS, 177
with synthetic transactions, 177-178
with Telnet, 179
Monitoring server role, 155-156
Persistent Chat, 245
with synthetic transactions, 357
inter-trunk routing, 32-33, 472
SIP, 49
SIP provider trunking, 439-442
tuning
audio on Lync:Mac client, 647
display on Lync:Mac client, 647
TURN (Traversal Using Relay NAT), 825
two-factor authentication, Edge Server deployment requirements, 814-815
Type 2 hypervisor, 759
U
UC (Unified Communications), 53
CUCILYNC, 446
endpoints
conferencing devices, 896
speakerphones, 893
USB handsets, 895
webcams, 895
investing in
capital investments, 58
committed costs, 59
Lync Server 2013 as solution
Lync Server as solution
ROI, 58
from audio conferencing, 59-60
from centralized telephony, 60-61
from productivity increases, 61-62
from reduced real estate costs, 63
from reduced travel costs, 62-63
TCO, 60
UM, 57
UCS (Unified Contact Store), 26
UCWA (Unified Communications Web API), 695
UDP (User Datagram Protocol), 11
UM (Unified Messaging), 57
Exchange voice mail integration, 572-579
integration with Lync Enterprise Voice, 883-884
Unassigned Numbers feature, 470-478
Unified Contact Store, 562-565
rollback procedures, 565
Update-CsUserData cmdlet, 350-351
updating Topology Builder for Persistent Chat, 219-222
uploading high-resolution photos, 568-570
URI (Uniform Resource Identifier), 10
URIs (Uniform Resource Identifiers)
assigning, 848
extension-based, 850
USB handsets, 895
user accounts (Lync Online)
properties, configuring, 603-604
user policies, 345
creating for Archiving server role, 157-158
V
vCenter, 762
VCS (Cisco Video Communication Server), 539
VDI (Virtual Desktop Infrastructure), 31-32, 705
application presentation, 706
challenges to adoption, 707
connection broker, 706
hypervisor, 706
plugin, 707
remote desktop presentation protocols, 706
vendors, 706
virtual desktop, 706
verifying
access to Lync web services, 297-298
computer time, 358
connectivity with Telnet, 357-358
versions of Lync Server
Lync Server Enterprise Edition, 12-13
Lync Server Standard Edition, 11-12
video conferencing, 6, 45, 55-56
B2BUA, third-party integration, 540
bandwidth requirements, 522
codecs, support for in Lync Server 2013, 542
codec support, 21
HD video conferencing, 21
MCUs, third-party integration, 545-548
P2P video
bandwidth requirements, 515-516
endpoint requirements, 516-517
server requirements, 522
signaling gateways, namespaces, 539
Smart Cropping, 22
codec support, 538
View menu (Lync:Mac client), 637
viewing CLS log files, 347-348
clients, 784
dynamic memory, 762
guest virtual machines
memory recommendations, 767
network recommendations, 768-769
operating system requirements, 769
processor recommendations, 766-767
storage recommendations, 767-768
hosts, 758
hypervisor requirements, 772
memory recommendations, 770
processor recommendations, 769-770
storage recommendations, 770-771
hyper-threading, 770
hypervisor
Type 2, 759
load balancing, 765
Lync Server 2013 support guidelines, 763-766
limitations of, 765
servers working alongside Lync Server 2013, 764-765
QoS, 762
sample virtual topologies
disk layout and storage performance, 783
enterprise deployment, 779-783
guest placement, 783
single-host server deployment, 772-773
small business deployment, 774-776
small highly available deployment, 776-779
testing and measuring performance, 784
server virtualization, 705
SR-IOV, 762
VDI, 705
application presentation, 706
challenges to adoption, 707
connection broker, 706
hypervisor, 706
remote desktop presentation protocols, 706
vendors, 706
virtual desktop, 706
vendors, 761
vMotion, 762
VMQ (Virtual Machine Queue), 768
VMRs (Virtual Meeting Rooms), 547
VMware
vCenter, 762
VMWare View, 718
voice deployments
analog devices, configuring, 479-480
announcements, 479
best practices, 884
CAC
bandwidth estimates, 872
configuration changes, publishing, 474
dependencies, analog endpoints, 882
devices, handsets and headsets, 882
dial plans
normalization rules, ordering, 851-853
URIs, assigning, 848
emergency services
basic emergency calls, 875
network site rerouting, 877
encryption, 860
network regions, creating, 480-481
network sites, creating, 481-482
network subnets, creating, 482
PSTN gateways, 459
PSTN usages, 856
creating, 470
resiliency
PSTN Reroute, 867
redundant WAN connections, 861-863
voice mail reroute, 867
response groups, 499-510, 880-881
agent groups, configuring, 500-501
business-hour collections, configuring, 507
holiday sets, creating, 508
sample routes, 858
sizing, 860
translation rules, creating, 473-474
Unassigned Numbers feature, 470-478
voice policies
class of service, 854
LCR, 854
simultaneous ring, 855
voice mail
Exchange UM integration, 572-579
voice mail escape, 34
class of service, 854
LCR, 854
simultaneous ring, 855
voice routing
normalization rules, 450
service codes, 452
interoperability between Lync Server 2010 and Lync Server 2013, 418-421
voice policies, 452, 453-454, 853
VoiceCon 2010 RFP Competition, 65
VoIP (Voice over IP), 11, 432-433
VPNs (virtual private networks), 11
W
WAN acceleration, avoiding, 841
WAN-dependent productivity, 868-869
web conferencing, 6, 44, 55-56
with Lync:Mac client, 644
managing on Edge Servers, 137-138
Web Conferencing Edge Service, 113-114
web farm FQDNs, configuring, 299
web publishing rules, configuring for reverse proxy, 299-302
web services FQDN overrides, configuring for Director role, 199-201
webcams, 895
websites for Lync Web App, 696
wildcard certificates, 839
Window menu (Lync:Mac client), 639
Windows 8 mobile client, 29
Windows client
basic options, configuring, 672-673
conferencing
Meet Now function, 683
meeting options, customizing, 685-688
conversations, archiving, 678-679
files, sending and receiving, 682
groups, managing, 674
IM, 676
integration with other applications
Office applications, 691
Outlook, 690
peer-to-peer conversations, 676-682
persistent chat
following rooms, 688
topic feeds, 689
Recent Conversations view, 675
Relationship view, 675
sharing content, 681
signing in, 671
tabbed conversations, 678
Windows event logs, health monitoring, 318-321
workflows for response groups, 503-510, 880-881
X-Y-Z
XML (Extensible Markup Language), 9
XMPP Gateway role, 27
XMPP Gateway Service, 114
XMPP proxy, configuring, 818
