The post go-live period is many a times neglected, and this leads to a drop in adoption of the software, thus resulting in poor return on investments for a company. The post go-live phase of a project requires extensive interaction with business users and continuous initial hand holding. This chapter's focus was on ways to make the post go-live phase a success.

We studied the importance of user trainings, maintaining manuals, and FAQs. Videos are often a great way for users to learn, and they should be used extensively. We had a look at other aspects which contribute to good performance like continuous monitoring of application response time and ways to handle a performance degradation. For the business users, what matters most are factors like ease of use, ability of self-service, performance, mobility, and accuracy of data.

Other aspects which we should look at are the monitoring apps of Qlik Sense, allowing us to check usage, performance, and auditing. Lot of possible issues can be addressed before they escalate.

In the next chapter, we will look at common pitfalls which can lead to downfall of the project and undermine all the hard-work done. These are some of the mistakes which even a seasoned professional might make, and hence, the chapter assumes lot of significance. The topics which will be covered are: avoiding of over commitment, importance of documentation, importance of listening, importance of hand-holding in initial stages of post go-live, and avoiding unpleasant surprises.