Information technology (IT) and Reporting/Analytics is another important function. IT takes care of providing mission critical business applications, such as enterprise resource planning (ERP), customer relation management (CRM), dealer management system, learning management systems(LMS), lab information management systems (LIMS), and human resources management systems (HRMS). They take care of other applications needed by R&D, clinical, quality analysis, and control.

Analytics/Reporting provides all of the departments with flexible analytical capabilities. Considering pharma is a dynamic industry, optimization and new development is done on an ongoing basis. Analytics also has to bring data together from multiple data sources/applications and provide informative dashboards to the business users.