Operations takes care of important functions like Policy Administration and Claims processing. Let us look at these functions.
- Preface
- Consultant - An Introduction
- Preparing for the Project
- Prerequisites to Start a Project
- Requirement Gathering
- Understanding requirement gathering
- Importance of requirement gathering
- Executing requirement gathering
- Must have, should have, and good to have strategies
- Questionnaires
- Must ask information
- Common mistakes in requirement gathering
- Authentication and authorization
- Documentation
- Example
- Summary
- Architecture Design
- An introduction and importance
- Hardware and software requirements
- Installation architecture
- Backup and restore design
- Example Scenario
- Data architecture
- Example case study
- Data flow diagrams
- Example of creating a DFD
- Summary
- Development
- Validation, UAT and Go-Live
- Post Go-Live
- Avoiding Common Pitfalls
- Knowledge Sets
- Getting to know Insurance
- Knowing Pharmaceuticals and Life-sciences
- Knowing Retail
- Summary
- A Real Life Case-Study
Operations
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