Once the development is over, the crucial phase of User Acceptance and Training (UAT) starts. Just like a good trailer propels user interest and adds to the value of a movie, the UAT phase is where the consultant starts creating excitement in the end users. A lot of effort is required to make this phase successful.

A lot of time needs to be spent with the end users to make them comfortable. After validation from the consultant side, validation must also be undertaken by the end users. Any deviations should be noted and promptly fixed. Validations should be done thoroughly. Security aspects such as role based access, application rights, and data level security should be taken care of. On completion of the validation part, significant time should be allocated for user training.

The creation of an easy and user friendly manual must be done beforehand. Always remember that though you know the system thoroughly, the system is new for the user. Trainings should be conducted with small user sets. The size of batches for training should be such that every end user can be given attention. Record the sessions, thus making it easy for the user to refer back to it whenever required.

Simple, self-explanatory how-to videos (for example, how to make selection) make the user comfortable. Seeing a video is always easier than going through lengthy paragraphs! The training, if required, should be repeated. Ensure that the users are comfortable and can do the basic stuff easily. Allow the users to use it on both their laptops and handhelds. Also, publish a FAQ document.