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CCBA® and CBAP® Certifications Study Guide

Author Esta Lessing
Release Date: 2020/05/01
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Book Description

A handy, on-the-job reference filled with real-life scenarios to help you achieve the Certified Business Analysis Professional (CBAP®) and Certification of Capability in Business Analysis (CCBA®) certifications

Key Features

  • Gain expert guidance from Esta Lessing, a CBAP® trainer with over 18 years of business analysis experience
  • Understand BABOK® knowledge areas and tasks through examples and real-world scenarios
  • Learn business analyst skills such as stakeholder engagement, strategy analysis, and requirement elicitation

Book Description

Certified Business Analysis Professional (CBAP®) is a certification from the International Institute of Business Analysis (IIBA®) for professionals with extensive experience in business analysis. The CCBA® and CBAP® validates your proficiency in various aspects of business analysis and your ability to tackle challenging projects, work effectively with stakeholders, and identify and deliver business value.

You'll start by learning about the benefits of CCBA® and CBAP® certifications for your career progression before focussing on the six core knowledge areas explained thoroughly in each chapter. These include topics such as business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis, and design definition as well as solution evaluation. The book includes the essential underlying competencies and techniques to ensure a complete understanding of the BABOK® v3 guide content. Each chapter delves into the essential concepts and business analysis task considerations utilizing practical examples. Finally, you'll assess your knowledge through mock exam questions based on real-world case studies.

By the end of this book, you'll have gained the business analysis skills needed to prepare for the certification exams and to advance in your career.

What you will learn

  • Assess the IIBA® requirements for applying for the CCBA® and CBAP® exams
  • Navigate through the sections of the BABOK® v3 Guide
  • Understand business analysis concepts, practices and analysis techniques
  • Be able to relate concepts, tasks, and techniques to real-world practical situations
  • Understand the application of 50 practical techniques concerning the BABOK® v3 Guide knowledge area tasks
  • Identify the challenges that could hinder a business analyst from delivering value and effective business solutions

Who this book is for

This book is for business analysts, business consultants, trainers, project managers, and business professionals who are interested in preparing for the IIBA CBAP or CCBA exams. The book assumes business analysis experience.

Table of Contents

  1. Title Page
  2. Copyright and Credits
    1. CCBA® and CBAP® Certifications Study Guide
  3. Dedication
  4. About Packt
    1. Why subscribe?
  5. Contributors
    1. About the author
    2. About the reviewer
    3. Packt is searching for authors like you
  6. Preface
    1. Who this book is for
    2. What this book covers
    3. To get the most out of this book
      1. Conventions used
    4. Get in touch
      1. Reviews
  7. Planning for Success
    1. Benefits of the CCBA® or CBAP® designations
      1. Improved confidence
      2. Recognition in the workplace
      3. Better career opportunities
      4. An entirely new career focus
    2. Visualization as a powerful study tool
      1. You get what you focus on
      2. Setting your certification goal
      3. The ideal timeframe for preparation
        1. How familiar are you with the BABOK® Guide v3 today?
        2. What is your preferred learning style?
        3. Are you a confident learner or a conservative learner?
        4. Have you done a lot of business analysis study before?
    3. Key concepts for creating a good study plan
      1. #1 Working backward
      2. #2 Knowing your own learning style
      3. #3 Being practical and choosing a routine activity
      4. #4 Limiting the scope of study during each session
      5. #5 Having the right materials and study tools
      6. #6 Having goals and measuring progress
    4. Your study plan framework 
      1. Creating your custom study plan
        1. Tips for when you draft your plan
          1. Baseline days
          2. Revision days
          3. Rest days
        2. Ready to get started
    5. Summary
      1. Benefits of certification
      2. Visualization as a study tool
      3. Key concepts when you create a study plan
      4. Your study plan framework
    6. Knowledge quiz
      1. Answers
  8. Exam Application Requirements
    1. A competency-based certification model
    2. CCBA® application requirements
    3. CBAP® application requirements
    4. Additional requirements for CCBA® and CBAP® applicants 
    5. The exam 
      1. Application process
    6. Summary
      1. Competency-based certification model
      2. CCBA® application requirements
      3. CBAP® application requirements
      4. Additional CCBA® and CBAP® requirements
    7. Knowledge quiz
      1. Answers
  9. Study Tools
    1. BABOK® v3.0 Guide structure
      1. Business analysis key concepts
      2. Knowledge areas
      3. Underlying competencies
      4. Techniques
      5. Perspectives
    2. Summary
      1. Navigating through the main sections of the BABOK® Guide
      2. Knowledge areas
      3. Underlying competencies, techniques, and perspectives
    3. Knowledge quiz
      1. Answers
  10. What to Expect From the Exam
    1. Exam blueprints
    2. Question types
    3. Summary
      1. Exam blueprints
      2. Question types
    4. Knowledge quiz
      1. Answers
  11. Business Analysis Foundation Concepts
    1. Understanding business analysis
      1. Who is a business analyst?
    2. The Business Analysis Core Concept Model™ 
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Key terms 
      1. Business analysis
      2. Business analysis information
      3. Design
      4. Organization
      5. Enterprise
      6. Plan
      7. Requirement
      8. Risk
    4. Stakeholders
      1. Business analyst
      2. Customer
      3. Domain subject matter expert
      4. End user
      5. Implementation subject matter expert
      6. Operational support
      7. Project manager
      8. Regulator
      9. Sponsor
      10. Supplier
      11. Tester
    5. Requirements classification schema
      1. Business requirements
      2. Stakeholder requirements
      3. Solution requirements
      4. Transition requirements
    6. Requirements and designs
    7. Summary 
      1. Business analysis and Business Analyst
      2. Business Analysis Core Concept Model
      3. Key terms
      4. Stakeholders
      5. Requirements classification schema
    8. Knowledge quiz
      1. Answers
  12. Business Analysis Planning and Monitoring
    1. Understanding Business Analysis Planning and Monitoring
    2. The Business Analysis Core Concept Model™  
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Plan Business Analysis Approach
      1. The elements of Plan Business Analysis Approach
        1. Element 1: Planning the approach
          1. A predictive approach
          2. An adaptive approach
        2. Element 2: Formality and the level of detail of business analysis deliverables 
        3. Element 3: Business analysis activities
        4. Element 4: The timing of business analysis work
        5. Element 5: Complexity and risk
        6. Element 6: The acceptance of the business analysis approach and plan
      2. The inputs and outputs of this task
    4. Task: Plan Stakeholder Engagement
      1. The number of stakeholders
      2. The elements of Plan Stakeholder Engagement
        1. Element 1: Performing stakeholder analysis 
          1. Roles matter
          2. Attitudes of stakeholders
          3. The decision-making authority
        2. Element 2: Defining stakeholder collaboration
        3. Element 3: Stakeholder communication needs
        4. The inputs and outputs of this task
    5. Task: Plan Business Analysis Governance
      1. The elements of Plan Business Analysis Governance
        1. Element 1: Decision-making
        2. Element 2: Changing the control process
        3. Element 3: Planning a prioritization approach
        4. Element 4: Planning for approvals
      2. The inputs and outputs of this task
    6. Task: Plan Business Analysis Information Management
      1. The elements of Plan Business Analysis Information Management
        1. Element 1: The organization of business analysis information
        2. Element 2: The level of abstraction
        3. Element 3: Planning a traceability approach
        4. Element 4:  Planning for requirements' reuse
        5. Element 5:  Storage and access
        6. Element 6: Requirements attributes
      2. The inputs and outputs of this task
    7. Task: Identify Business Analysis Performance Improvements
      1. The elements of Identify Business Analysis Performance Improvements
        1. Element 1: Performance analysis
        2. Element 2: Assessment measures
        3. Element 3: Analyzing results
        4. Element 4: Recommended actions for improvement
        5. The inputs and outputs of this task
    8. Summary
      1. The Business Analysis Planning and Monitoring knowledge area
      2. The Plan Business Analysis Approach task
      3. The Plan Stakeholder Engagement task
      4. The Plan Business Analysis Governance task
      5. The Plan Business Analysis Information Management task
      6. The Identify Business Analysis Performance Improvements task 
    9. Knowledge quiz
      1. Case study: The GO technology payment program
      2. Answers
  13. Elicitation and Collaboration
    1. Understanding elicitation and collaboration
    2. The Business Analysis Core Concept Model™
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Prepare for Elicitation
      1. Purpose
      2. Elements 
        1. Element 1: Understand the scope of elicitation 
        2. Element 2: Select elicitation techniques
        3. Element 3: Set up logistics
        4. Element 4: Secure supporting material
        5. Element 5: Prepare stakeholders
      3. Inputs and outputs
    4. Task: Conduct Elicitation
      1. Purpose 
        1. Types of elicitation
          1. Collaborative 
          2. Research
          3. Experiments
      2. Elements
        1. Element 1: Guide elicitation activity 
        2. Element 2 – Capture elicitation outcomes
      3. Inputs and outputs
    5. Task: Confirm Elicitation Results
      1. Purpose 
      2. Elements
        1. Element 1: Compare elicitation results against source information
        2. Element 2: Compare elicitation results against other elicitation results
      3. Inputs and outputs
    6. Task: Communicate Business Analysis Information
      1. Purpose
      2. Elements
        1. Element 1: Determine objectives and format of communication
          1. Formats of packages
        2. Element 2: Communicate the business analysis package
      3. Inputs and outputs
    7. Task: Manage Stakeholder Collaboration
      1. Purpose
      2. Elements
        1. Element 1: Gain agreement on commitments
        2. Element 2: Monitor stakeholder engagement
        3. Element 3: Collaboration
      3. Inputs and outputs
    8. Summary
      1. Task: Prepare for elicitation
      2. Task: Conduct elicitation
      3. Task: Confirm elicitation results
      4. Task: Communicate business analysis information
      5. Task: Manage stakeholder collaboration
    9. Knowledge quiz 
      1. Real-world case study – cardholder portal project
      2. Answers
  14. Requirements Life Cycle Management
    1. What is Requirements Life Cycle Management?
    2. The Business Analysis Core Concept Model™  
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Trace Requirements
      1. Purpose
      2. Why trace requirements?
      3. Elements
        1. Element 1: Level of formality
        2. Element 2: Relationships
        3. Element 3: Traceability Repository
      4. Inputs and outputs
    4. Task: Maintain Requirements
      1. Purpose
      2. Elements
        1. Element 1: Maintain requirements
        2. Element 2: Maintain attributes
        3. Element 3: Reusing requirements 
      3. Inputs and outputs
    5. Task: Prioritize Requirements
      1. Purpose
        1. Why do we need to prioritize requirements?
      2. Elements
        1. Element 1: Basis of prioritization
          1. Benefit 
          2. Penalty
          3. Cost
          4. Risk 
          5. Dependencies 
          6. Time sensitivity 
          7. Stability
          8. Regulatory or policy compliance 
        2. Element 2: Challenges of prioritization
        3. Element 3: Continual prioritization
      3. Inputs and outputs
    6. Task: Assess Requirements Changes
      1. Purpose
      2. Elements
        1. Element 1: Assessment formality 
          1. Predictive and adaptive approaches
        2. Element 2: Impact analysis
        3. Element 3: Impact resolution
      3. Inputs and outputs
    7. Task: Approve Requirements
      1. Purpose
      2. Elements
        1. Element 1: Understand stakeholder roles
        2. Element 2: Conflict and issue management 
        3. Element 3: Gain consensus
        4. Element 4: Track and communicate approval
      3. Inputs and outputs
    8. Summary
      1. Task: Trace Requirements
      2. Task: Maintain Requirements
      3. Task: Prioritize Requirements
      4. Task: Assess Requirements Changes
      5. Task: Approve Requirements
    9. Knowledge quiz
      1. Real-world case study: Car booking system project
      2. Answers
  15. Strategy Analysis
    1. What is Strategy Analysis?
    2. The Business Analysis Core Concept Model™  
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Analyze Current State
      1. Purpose
      2. Elements
        1. Element 1: Business needs
        2. Element 2: Organizational structure and culture
        3. Element 3: Capabilities and processes
        4. Element 4: Technology and infrastructure
        5. Element 5: Policies
        6. Element 6: Business architecture
        7. Element 7: Internal assets
        8. Element 8: External influences
      3. Inputs and outputs
    4. Task: Define Future State
      1. Purpose
      2. Elements
        1. Element 1: Business goals and objectives
        2. Element 2: The scope of the solution space
        3. Element 3: Constraints
        4. Element 4: Organizational structure and culture
        5. Element 5: Capabilities and processes
        6. Element 6: Technology and infrastructure
        7. Element 7: Policies
        8. Element 8: Business architecture
        9. Element 9: Internal assets
        10. Element 10: Identify assumptions
        11. Element 11: Potential value
      3. Inputs and outputs
    5. Task: Assess Risks
      1. Purpose
      2. Elements
        1. Element 1: Unknowns
        2. Element 2: Constraints, assumptions, and dependencies
        3. Element 3: Negative impact on the value
        4. Element 4: Risk tolerance
        5. Element 5: Recommendations
      3. Inputs and outputs
    6. Task: Define Change Strategy
      1. Purpose
      2. Elements
        1. Element 1: Solution scope
        2. Element 2: Gap analysis
        3. Element 3: Enterprise readiness assessment
        4. Element 4: Change strategy
        5. Element 5: Transition states and release planning
      3. Inputs and outputs
    7. Summary
      1. Learning outcome: Strategy Analysis 
      2. Learning outcome: Analyze Current State
      3. Learning outcome: Define Future State
      4. Learning outcome: Assess Risks
      5. Learning outcome: Define Change Strategy
    8. Knowledge quiz
      1. Case Study: Police criminal record management system
      2. Answers 
  16. Requirements Analysis and Design Definition
    1. What is Requirements Analysis and Design Definition?
    2. Business Analysis Core Concept Model™
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Specifying and modeling requirements
      1. Purpose
      2. Elements
        1. Element 1: The model requirements 
          1. Matrices 
          2. Diagrams
        2. Element 2: Analyzing the requirements 
        3. Element 3: Representing requirements and attributes
        4. Element 4: Implementing the appropriate levels of abstraction 
      3. Inputs and outputs
    4. Task: Verifying the requirements
      1. Purpose
      2. Elements
        1. Element 1: The characteristics of the requirements and the design quality 
        2. Element 2: The verification activities
        3. Element 3: Checklists
      3. Inputs and outputs
    5. Task: Validating the requirements
      1. Purpose
      2. Elements
        1. Element 1: Identifying assumptions 
        2. Element 2: Defining measurable evaluation criteria
        3. Element 3: Evaluating the alignment against the solution scope
      3. Inputs and outputs
    6. Task: Defining the requirements architecture
      1. Purpose
      2. Elements
        1. Element 1: The requirements architecture viewpoints and views 
        2. Element 2: Template architectures 
        3. Element 3: Completeness
        4. Element 4: Relating and verifying the requirements relationships
        5. Element 5: The business analysis information architecture
      3. Inputs and outputs
    7. Task: Defining the design options
      1. Purpose
      2. Elements
        1. Element 1: Defining the solution approaches
        2. Element 2: Identifying the improvement opportunities 
          1. Increasing efficiencies 
          2. Improving access to information
          3. Identifying additional capabilities
        3. Element 3: Requirements allocation
        4. Element 4: Describing the design options 
      3. Inputs and outputs
    8. Task: Analyzing the potential value and recommending a solution
      1. Purpose
      2. Elements
        1. Element 1: The expected benefits 
        2. Element 2: The expected costs
        3. Element 3: Determining the value
        4. Element 4: Assessing the design options and recommending a solution
          1. Available resources
          2. Constraints on the solution
          3. Dependencies between requirements
      3. Inputs and outputs
    9. Summary
      1. The learning outcome for the Requirements Analysis and Design Definition knowledge area
      2. The learning outcome for specifying and modeling requirements  
      3. The learning outcome for verifying requirements
      4. The learning outcome for validating requirements
      5. The learning outcome for defining the requirements architecture
      6. The learning outcome for defining the solution options
    10. Knowledge quiz
      1. Case study – a health solutions company 
      2. Answers
  17. Solution Evaluation
    1. What is Solution Evaluation?
    2. Business Analysis Core Concept Model™
      1. Change
      2. Need
      3. Solution
      4. Stakeholder
      5. Value
      6. Context
    3. Task: Measure Solution Performance
      1. Purpose
      2. Elements
        1. Element 1: Defining solution performance measures 
          1. Quantitative measures
          2. Qualitative measures
        2. Element 2: Validating performance measures
        3. Element 3: Collecting performance measures
      3. Inputs and outputs
    4. Task: Analyzing Performance Measures
      1. Purpose
      2. Elements
        1. Element 1: Solution performance versus desired value 
        2. Element 2: Risks 
        3. Element 3: Trends
        4. Element 4: Accuracy
        5. Element 5: Performance variations
      3. Inputs and outputs
    5. Task: Assessing Solution Limitations
      1. Purpose
      2. Elements
        1. Element 1: Identify internal solution component dependencies
        2. Element 2: Investigate solution problems
        3. Element 3: Impact assessment
      3. Inputs and outputs
    6. Task: Assessing Enterprise Limitations
      1. Purpose
      2. Elements
        1. Element 1: Enterprise culture assessment 
        2. Element 2: Stakeholder impact analysis 
          1. Function
          2. Location
          3. Concerns
        3. Element 3: Organizational structure changes
        4. Element 4: Operational assessment
      3. Inputs and outputs
    7. Task: Recommending Actions to Increase the Solution Value
      1. Purpose
      2. Elements
        1. Element 1: Adjust solution performance measures
        2. Element 2: Recommendations 
      3. Inputs and outputs
    8. Summary
      1. Learning outcome: Solution evaluation
      2. Learning outcome: Task – Measuring solution performance
      3. Learning outcome: Task – Analyzing performance measures
      4. Learning outcome: Task – Assessing solution limitations
      5. Learning outcome: Task – Assessing enterprise limitations
      6. Learning outcome: Task – Recommending actions to increase the solution value
    9. Knowledge quiz
      1. Case study: Mobile pay
      2. Answers
  18. Underlying Competencies
    1. What are the underlying competencies?
    2. Analytical thinking and problem-solving
      1. Core competency 1: Creative thinking
      2. Core competency 2: Decision-making
      3. Core competency 3: Learning
      4. Core competency 4: Problem-solving
      5. Core competency 5: Systems thinking
      6. Core competency 6: Conceptual thinking
      7. Core competency 7: Visual thinking
    3. Exploring behavioral characteristics
      1. Core competency 1: Ethics
      2. Core competency 2: Personal accountability 
      3. Core competency 3: Trustworthiness
      4. Core competency 4: Organization and time management
      5. Core competency 5: Adaptability
    4. Business knowledge
      1. Core competency 1: Business acumen
      2. Core competency 2: Industry knowledge
      3. Core competency 3: Organization knowledge
      4. Core competency 4: Solution knowledge
      5. Core competency 5: Methodology knowledge
    5. Communication skills
      1. Core competency 1: Verbal communication
      2. Core competency 2: Non-verbal communication
      3. Core competency 3: Written communication
      4. Core competency 4: Listening
    6. Interaction skills 
      1. Core competency 1: Facilitation
      2. Core competency 2: Leadership and influencing
      3. Core competency 3: Teamwork
      4. Core competency 4: Negotiation and conflict resolution
      5. Core competency 5: Teaching
    7. Exploring tools and technology
      1. Core competency 1: Office productivity tools and technology
      2. Core competency 2: Business analysis tools and technology 
      3. Core competency 3: Communication tools and technology
    8. Summary
      1. Learning outcome – underlying competencies
      2. Learning outcome – analytical thinking and problem-solving
      3. Learning outcome – behavioral characteristics
      4. Learning outcome – business knowledge
      5. Learning outcome – communication skills
      6. Learning outcome – interaction skills
      7. Learning outcome – tools and technology
    9. Knowledge quiz
      1. Case study – a day in the life of a business analyst
        1. Situation 1
        2. Situation 2
        3. Situation 3
        4. Situation 4
      2. Questions
      3. Answers
  19. Techniques (Part 1)
    1. Techniques for the exam
    2. Acceptance and evaluation criteria
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    3. Backlog management
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    4. Balanced scorecards
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    5. Benchmarking and market analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    6. Brainstorming
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    7. Business capability analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    8. Business cases
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
        1. Need assessment
        2. Desired outcomes
        3. Assessing the alternatives
        4. Recommending a solution 
    9. Business model canvas
      1. What is the purpose of this technique?
      2. Key things to know when using this technique
      3. When should you apply this technique?
    10. Business rules analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    11. Collaborative games
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    12. Concept modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    13. Data dictionary
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    14. Data flow diagrams
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    15. Data mining
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    16. Data modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
        1. Key concepts
      3. In what situations should you apply this technique?
    17. Decision analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    18. Decision modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    19. Document analysis 
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    20. Estimation
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    21. Financial analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
        1. Financial calculations
      3. When should you apply this technique?
    22. Focus groups
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    23. Functional decomposition
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    24. Glossary
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    25. Interface analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    26. Interviews
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    27. Summary
  20. Techniques (Part 2)
    1. Item tracking
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    2. Lessons learned
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    3. Metrics and Key Performance Indicators (KPIs)
      1. What is the purpose of this technique?
      2. Key things to know when using this technique
      3. When should you apply this technique?
    4. Mind mapping
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    5. Non-functional requirements analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    6. Observation
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    7. Organizational modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    8. Prioritization
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    9. Process analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    10. Process modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique
      3. When should you apply this technique?
    11. Prototyping
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    12. Reviews
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    13. Risk analysis and management
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    14. Roles and permissions matrix
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    15. Root cause analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    16. Scope modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    17. Sequence diagrams
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    18. Stakeholder lists, maps, or personas
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    19. State Modeling
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    20. Surveys or questionnaires
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    21. SWOT analysis
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    22. Use cases and scenarios
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    23. User stories
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    24. Vendor assessments
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    25. Workshops
      1. What is the purpose of this technique?
      2. Key things to know when using this technique 
      3. When should you apply this technique?
    26. Summary
  21. Mock Exam Questions: Case Studies
    1. Case study 1 – Global online platform
      1. Questions
    2. Case study 2 – Offender management system
      1. Questions
    3. Case study 3 – Health and fitness app
      1. Questions
    4. Case study 4 – Business case for a retail company
      1. Problem statement
      2. Desired outcome
      3. Questions
    5. Answers
      1. Answers – Case study 1 – Global online platform
      2. Answers – Case study 2 – Offender management system
      3. Answers – Case study 3 – Health and fitness app
      4. Answers – Case study 4 – Business case for a retail company
  22. Mock Exam Questions: Theory
    1. Questions
      1. Answers
  23. Your Future with a Success Mindset
    1. Planning your next salary increase
      1. People get increases, not qualifications
      2. The employee viewpoint 
      3. Understanding the employer's point of view
      4. Why do you want an increase?
        1. The "What if?" game
      5. Understanding the fear of failure
      6. What does this have to do with salary increases? 
    2. Understanding the process
      1. Before you ask for an increase
        1. Being of value
        2. There is a right way to brag
          1. Is that fair? 
      2. Making your intentions clear
        1. So, what does this mean?
        2. Defining your goal
        3. Knowing the rules of the game
        4. Why your employer is likely to give you an increase when you ask
    3. Summary
  24. Other Books You May Enjoy
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