Element 1: Enterprise culture assessment 

When the business analyst performs an enterprise culture assessment, they try to gain a level of understanding of what makes an enterprise ‘tick’, as it were. The business analyst needs to understand hat the deeply rooted beliefs, values, and norms that are shared between the members of the organization. This is important because often the culture of an organization will directly impact the actions they take.

A business analyst will perform a cultural assessment so that they can do the following:

  • Identify whether stakeholders have an appreciation for why a solution exists within the organization
  • Work out whether the stakeholders see the solution as a beneficial change that brings potential or actual business value into the business
  • Understand whether any cultural changes are required to help realize better business value from a solution.

Ultimately the enterprise culture assessment evaluates the level to which a current culture is able to accept a new solution. If it is found that there are some cultural adjustments needed for a solution to be accepted and successful, the assessment is used to judge the enterprise's ability and willingness to adapt to these cultural changes. 

Let's consider a real-world example: 

In an attempt to cut operational costs within a company, a new office hot-desk solution is being considered. The idea is that each day, all staff can sit wherever they find an open desk and no one will have a dedicated desk to go to anymore. This requires staff to move all their belongings into allocated locker space because they will sit at a different desk every day. 

Although most of the staff understands that the change is proposed to save money for the company, they do not see the benefits for themselves and believe this will be very disruptive. They are reluctant to accept the change and therefore are not very supportive. In this scenario, it will be relevant to perform an enterprise culture assessment so that the initiative can identify what cultural changes can be made to enhance the acceptance of the solution. This will also enable the solution to realize the expected value.

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