This element of the task is about the different aspects that a business analyst should consider when performing problem analysis. Sometimes a solution will repeatedly produce ineffective or incorrect outputs that clearly point to a problem somewhere in the solution.

When performing problem analysis, a business analyst will identify the problems in a solution or solution component by analyzing the instances where the outputs from the solution are below an acceptable level of quality or where the potential value is not being realized. 

Problems may show up in different ways, which could include an inability to meet a business goal, objective, or a specific stakeholder requirement. It could also be a failure to realize a benefit that was projected during a past analysis of the tasks.

Let's continue with the example we started in the previous section: 

A new online e-commerce solution has been implemented for a global shoe company. After the implementation of the e-commerce store, the performance was measured for a few months and the actual value was far below the expected value. The business analyst looked at this variance closely and noticed that it was specifically the total amount of international sales that had decreased substantially. After further investigation, the business analyst discovered that the solution didn't have the ability to change the currency of the shopping cart when dealing with different countries' customers. This caused a lot of abandoned carts and missed revenue from international sales. This was deemed an internal solution limitation that prevented the solution from realizing its full business value potential.

One recommended solution here would be to request location information from the customer visiting the online store. Depending on the location provided, the customer would then be redirected to the appropriate country-specific instance of the online store that can then sell to the customer in their local currency.