About the author

Esta Lessing is a passionate professional business analyst and educator who helps to transform business analysis teams to meet the increasing demand for up-to-date skills and capabilities. She founded her company, Business Analysis Excellence Pvt Ltd, in 2013 and her primary focus is to provide education solutions to enable business analysts globally to effectively deliver business value in constantly changing environments.

Esta was one of the first to achieve a CBAP® designation in Australia and New Zealand and served as a Certification Role Delineation Committee member for the International Institute of Business Analysis (IIBA®). She has a strong background in business analysis, including having completed multiple British Computer Society (BCS) business analysis certifications and finishing her BCom (Hons) Informatics degree at the University of Pretoria and London School of Economics. She has worked as a business analyst in South Africa and the United Kingdom, and she is currently based in Australia. She has also been closely involved with building the business analysis community of practice teams in different organizations. Esta's most recent achievement is developing an innovative strategic planning and analysis methodology that engages team creativity and delivers strategic roadmaps for achieving a team's future vision.

I would like to acknowledge the very supportive staff and editorial team at Packt Publishing. They have all been patient with me as a first-time author; they are a highly talented team who guided me through this journey. Thank you so much for giving me this opportunity to become a published author. Special thanks to all of my peers and business analysis students for their direct and indirect contributions to my career experiences, business analysis knowledge, passion for education, and ultimately for helping me start and complete this study guide.
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