Element 2: Conflict and issue management 

As a business analyst, you are responsible for gaining consensus on requirements well in advance of asking stakeholders to formally approve any requirements. Stakeholders and stakeholder groups may have different opinions, priorities, and perspectives with regard to the requirements and hence conflicts may need to be identified and resolved prior to seeking formal approval from stakeholders or key decision-makers. It is the role of the business analyst to continuously monitor and work with stakeholders to resolve any issues or points where there may be conflicts. 

Let's consider the following practical example to understand this concept further:  

Choosing a new family vehicle might cause a lot of issues and conflict, as mom might place high value on a vehicle that has enough space for groceries and kids' sports equipment, and that comes at a very low price. Dad, on the other hand, might be looking at a vehicle that is safe for his family and fuel-efficient as a priority. This type of vehicle might be a bit smaller and more expensive.

The requirement remains the same for both stakeholders here: a new family vehicle is required; however, the design and detail requirements of that vehicle might be very different for each stakeholder, and conflict may arise as mom might have a very different interpretation of why dad requires a more expensive vehicle.

In this example, it will be the task of the business analyst to facilitate communication between stakeholders in the areas where conflict exists. 

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