Elicitation and collaboration is a Knowledge Area that focuses on engaging with stakeholders at different levels and stages of the journey toward defining the business needs and requirements for any initiative.

By the end of this chapter, you will have learned about the tasks involved during the process of obtaining information from stakeholders and confirming the results of that information. This chapter also discusses the type of communication that must be performed as part of the elicitation activities. We'll dive into the detail of the BABOK® v3 guide tasks: Prepare for Elicitation, Conduct Elicitation, Confirm Elicitation Results, Communicate Business Analysis Information, and Manage Stakeholder Collaboration, and will bring them to life with practical real-world scenarios and examples. The following shows the workflow of this chapter:

• Purpose and context of this Knowledge Area
• Task: Prepare for Elicitation
• Task: Conduct Elicitation
• Task: Confirm Elicitation Results
• Task: Communicate Business Analysis Information
• Task: Manage Stakeholder Collaboration 
• Real-world case study
• Test your knowledge 

Topics and learning objectives for this chapter include the following: 

• Understand the context of this BABOK® v3 guide Knowledge Area within a real-world scenario.
• Understand and apply the Prepare for Elicitation task to real-world scenarios.
• Understand and apply the Conduct Elicitation task to real-world scenarios.
• Understand and apply the Confirm Elicitation Results task to real-world scenarios.

• Understand and apply the Communicate Business Analysis Information task to real-world scenarios.
• Understand and apply the Manage Stakeholder Collaboration task to real-world scenarios.