Office productivity tools and technology refers to all the tools a business analyst needs to use to prepare business analysis information artifacts. A business analyst uses these tools and technology to organize, dissect, edit, understand, and ultimately, communicate business analysis information to stakeholders. 

Some examples of office productivity tools and technology include the following: 

• Word processing and presentation programs. An example would be Microsoft Word.
• Presentation software. An example would be Microsoft PowerPoint or Apple Keynote.
• Spreadsheets. An example would be Microsoft Excel or Apple Numbers.
• Communication tools (such as email and instant messaging programs). Some examples would be Gmail or Office 365.
• Hardware. An example would be your laptop computer.