In order for a business analyst to be effective in their daily roles, there are certain types of tools and technology that they should master in order to convey the results of the information they discover in an effective and efficient way. They need these tools and technology to convey information in the form of artifacts, models, and diagrams; to track issues and risks, and to increase their overall productivity.

There are a number of specific core competencies identified as part of the tools and technology category. These include the following:

• Office productivity tools and technology
• Business analysis tools and technology 
• Communication tools and technology

Let's now consider each of these core competencies and learn how to apply them effectively when performing business analysis functions.