This stakeholder group is responsible for the day-to-day management and maintenance of a system or a product.
Examples of these stakeholders include helpdesk staff, release managers, operations analysts, and product analysts.
- Title Page
- Copyright and Credits
- Dedication
- About Packt
- Contributors
- Preface
- Planning for Success
- Exam Application Requirements
- Study Tools
- What to Expect From the Exam
- Business Analysis Foundation Concepts
- Business Analysis Planning and Monitoring
- Understanding Business Analysis Planning and Monitoring
- The Business Analysis Core Concept Model™  
- Task: Plan Business Analysis Approach
- The elements of Plan Business Analysis Approach
- Element 1: Planning the approach
- Element 2: Formality and the level of detail of business analysis deliverables 
- Element 3: Business analysis activities
- Element 4: The timing of business analysis work
- Element 5: Complexity and risk
- Element 6: The acceptance of the business analysis approach and plan
- The inputs and outputs of this task
- The elements of Plan Business Analysis Approach
- Task: Plan Stakeholder Engagement
- Task: Plan Business Analysis Governance
- Task: Plan Business Analysis Information Management
- Task: Identify Business Analysis Performance Improvements
- Summary
- The Business Analysis Planning and Monitoring knowledge area
- The Plan Business Analysis Approach task
- The Plan Stakeholder Engagement task
- The Plan Business Analysis Governance task
- The Plan Business Analysis Information Management task
- The Identify Business Analysis Performance Improvements task 
- Knowledge quiz
- Elicitation and Collaboration
- Understanding elicitation and collaboration
- The Business Analysis Core Concept Model™
- Task: Prepare for Elicitation
- Task: Conduct Elicitation
- Task: Confirm Elicitation Results
- Task: Communicate Business Analysis Information
- Task: Manage Stakeholder Collaboration
- Summary
- Knowledge quiz 
- Requirements Life Cycle Management
- What is Requirements Life Cycle Management?
- The Business Analysis Core Concept Model™  
- Task: Trace Requirements
- Task: Maintain Requirements
- Task: Prioritize Requirements
- Task: Assess Requirements Changes
- Task: Approve Requirements
- Summary
- Knowledge quiz
- Strategy Analysis
- What is Strategy Analysis?
- The Business Analysis Core Concept Model™  
- Task: Analyze Current State
- Task: Define Future State
- Purpose
- Elements
- Element 1: Business goals and objectives
- Element 2: The scope of the solution space
- Element 3: Constraints
- Element 4: Organizational structure and culture
- Element 5: Capabilities and processes
- Element 6: Technology and infrastructure
- Element 7: Policies
- Element 8: Business architecture
- Element 9: Internal assets
- Element 10: Identify assumptions
- Element 11: Potential value
- Inputs and outputs
- Task: Assess Risks
- Task: Define Change Strategy
- Summary
- Knowledge quiz
- Requirements Analysis and Design Definition
- What is Requirements Analysis and Design Definition?
- Business Analysis Core Concept Model™
- Task: Specifying and modeling requirements
- Task: Verifying the requirements
- Task: Validating the requirements
- Task: Defining the requirements architecture
- Task: Defining the design options
- Task: Analyzing the potential value and recommending a solution
- Summary
- The learning outcome for the Requirements Analysis and Design Definition knowledge area
- The learning outcome for specifying and modeling requirements  
- The learning outcome for verifying requirements
- The learning outcome for validating requirements
- The learning outcome for defining the requirements architecture
- The learning outcome for defining the solution options
- Knowledge quiz
- Solution Evaluation
- What is Solution Evaluation?
- Business Analysis Core Concept Model™
- Task: Measure Solution Performance
- Task: Analyzing Performance Measures
- Task: Assessing Solution Limitations
- Task: Assessing Enterprise Limitations
- Task: Recommending Actions to Increase the Solution Value
- Summary
- Learning outcome: Solution evaluation
- Learning outcome: Task – Measuring solution performance
- Learning outcome: Task – Analyzing performance measures
- Learning outcome: Task – Assessing solution limitations
- Learning outcome: Task – Assessing enterprise limitations
- Learning outcome: Task – Recommending actions to increase the solution value
- Knowledge quiz
- Underlying Competencies
- What are the underlying competencies?
- Analytical thinking and problem-solving
- Exploring behavioral characteristics
- Business knowledge
- Communication skills
- Interaction skills 
- Exploring tools and technology
- Summary
- Learning outcome – underlying competencies
- Learning outcome – analytical thinking and problem-solving
- Learning outcome – behavioral characteristics
- Learning outcome – business knowledge
- Learning outcome – communication skills
- Learning outcome – interaction skills
- Learning outcome – tools and technology
- Knowledge quiz
- Techniques (Part 1)
- Techniques for the exam
- Acceptance and evaluation criteria
- Backlog management
- Balanced scorecards
- Benchmarking and market analysis
- Brainstorming
- Business capability analysis
- Business cases
- Business model canvas
- Business rules analysis
- Collaborative games
- Concept modeling
- Data dictionary
- Data flow diagrams
- Data mining
- Data modeling
- Decision analysis
- Decision modeling
- Document analysis 
- Estimation
- Financial analysis
- Focus groups
- Functional decomposition
- Glossary
- Interface analysis
- Interviews
- Summary
- Techniques (Part 2)
- Item tracking
- Lessons learned
- Metrics and Key Performance Indicators (KPIs)
- Mind mapping
- Non-functional requirements analysis
- Observation
- Organizational modeling
- Prioritization
- Process analysis
- Process modeling
- Prototyping
- Reviews
- Risk analysis and management
- Roles and permissions matrix
- Root cause analysis
- Scope modeling
- Sequence diagrams
- Stakeholder lists, maps, or personas
- State Modeling
- Surveys or questionnaires
- SWOT analysis
- Use cases and scenarios
- User stories
- Vendor assessments
- Workshops
- Summary
- Mock Exam Questions: Case Studies
- Mock Exam Questions: Theory
- Your Future with a Success Mindset
- Other Books You May Enjoy
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