You have been assigned as the lead business analyst on a new program of work with the European Bank Corporation in London. It is very exciting to be part of this program because it is a very high profile and the senior stakeholders in the bank are closely involved. The objective of the program is to implement a mobile technology payment solution to enable customers to use their mobile devices to pay for goods and services in retail outlets. It is a brand new technology that has not been implemented anywhere in the world in quite the way that is planned with this program. Your role is to work on the business analysis approach for the program, including a comprehensive stakeholder analysis, work activities, and estimates around business analysis resourcing.

It promises to be a complex piece of work for you and your team overall and you should plan the team’s business analysis activities accordingly. The project manager has set up a meeting with you to discuss the business analysis work activities and your thoughts about how best to manage team performance. He also wants to understand your views on whether this project should be a predictive or adaptive approach and how this will impact your business analysis approach. You have learned that the stakeholders you have to involve are geographically dispersed but they are used to convening in virtual meeting setups. Because this project is of such high importance to the bank, it is expected that you follow the correct procedures and approval processes throughout the project. You are also expected to manage any changes very efficiently and so there may be situations where you would need to be flexible in your approach.

Question 1

Using the provided case study, and considering the need for you as the lead business analyst to plan the business analysis approach for the project, which one of the following should you include as a key input in your planning activities?

A. A stakeholder list

B. The systems used

C. The needs

D. Performance measures

Question 2

Using the provided case study and the following additional information you obtained from the project manager, choose which approach you believe he is in favor of.

They said to you “In all my years at the bank, the project methodology has always been a waterfall methodology and I think it will be too risky to change the methodology for this high profile project:”

A. A reactive approach

B. A proactive approach

C. A change-driven approach

D. A plan-driven approach

Question 3

Considering the nature of the project described in the case study, what level of detail in the business analysis documentation would you suggest is the most appropriate, considering the complexity, uncertainty, and risk associated with this project?

A. A high level of detail will likely be appropriate.

B. A minimum level of detail will likely be appropriate.

C. A conceptual level of detail will likely be appropriate.

D. A low level of detail will likely be appropriate.

Question 4

Using the provided case study, is the following statement a reasonable assessment of the stakeholder engagement level that should be implemented as part of the business analysis approach?

"The primary stakeholders are not physically available at our geographical location and they are very busy at this time of year, so due to these reasons, we will only send them an email every month to let them know how we are progressing with this project."

Choose whether this is an acceptable or unacceptable approach to stakeholder engagement:

A. Unacceptable for a project of this nature

B. Acceptable for a project of this nature

Question 5

Using the provided case study and planning the change control process to document as part of the business analysis planning activities, which of the following would be relevant factors for you to consider?

Choose the correct option:

A. The willingness of team members to help write up change requests

B. The level of change fatigue in the group

C. The process for requesting changes

D. The technology solution the project chooses to implement

Question 6

Using the provided case study, would you say that the stakeholders mentioned as part of your program would be able to influence and steer decision-making and change facilitation for the program?

Choose whether you believe there are stakeholders of influence assigned to the program:

1. A
2. B

Question 7 

When you define the business analysis information management for the project, which of the following are some of the attributes you should include when planning what information to capture for each requirement?

A. The absolute reference, author, complexity, ownership, priority, and risks

B. The absolute reference, author, category, ownership, priority, and risks

C. The absolute reference, author, category, ownership, priority, and role

D. The absolute reference, author, complexity, trace code, priority, and risks

Question 8

Using the provided case study and after having another conversation with the project manager about the business analysis activities for the project, you discovered that the project manager is very serious about adhering to the timeline for this project. He made it very clear that the business analysis team will have to perform well against the project's planned timelines due to the high profile nature of the project. Considering this conversation, which one of the following assessment measures would be most important to include when you define the content for the business analysis performance assessment?

Select the correct answer from these options:

A. Adherence to the change control procedures

B. The number of revisions needed to finalize a deliverable

C. Adherence to project timelines

D. Meeting stakeholder expectations for delivery

Question 9

Using the provided case study, when you are starting to plan the most appropriate stakeholder collaboration approach, which one of the following options would be the most important consideration to include in your plans?

Select the correct answer from the choices:

A. The content of collaboration

B. The location and available collaboration tools

C. The preferences of stakeholders

D. The influence of stakeholders

Question 10

Using the provided case study, would you say that the nature of this project will have any impact on the business analysis approach for the project?

A. Yes, the nature of the project environment will impact the business analysis approach taken.

B. No, every business analysis approach is the same regardless of the project environment.

Question 11

The BABOK® v3 Guide defines some specific inputs for the Business Analysis Planning and Monitoring tasks. Which of the following options are inputs for the knowledge area's tasks?

Select the correct answer from the choices:

A. Performance objectives (external)

B. Performance objectives (internal)

C. A stakeholder list

D. A governance approach

Question 12

When the business analyst performs this task, they need to consider the overall goals of the initiative or change because it will affect their ability to align business analysis activities with the initiative. 

Which BABOK® v3 Guide task are we referring to?

A. Plan Business Analysis Activities

B. Plan Business Analysis Resources

C. Plan Business Analysis Approach

D. Plan Business Analysis Goals

Question 13

What is meant by when it is said that the level of detail and formality of documentation is somewhat less of a focus when an adaptive approach is followed than when a predictive approach is followed?

A. The detail and documentation are less important when an adaptive approach is followed.

B. The detail and documentation are developed when needed and no earlier.

C. The detail and documentation are not required when an adaptive approach is followed because everything is agreed upon verbally.

D. Formal documentation is only required when a predictive approach is followed.

Question 14

Which of the following factors should be considered when assessing the risk level associated with the business analysis effort on a project? 

Select all the correct options:

A. The experience of the business analysis team

B. The domain knowledge of the business analysis team

C. Stakeholder attitudes towards the business analysis effort

D. The cultural norms of the organization

Question 15

Which of the following techniques should be considered appropriate when trying to determine how long it will take to perform business analysis activities?

Select the most relevant technique from the following choices:

A. Scheduling

B. Workshops

C. Estimation

D. Brainstorming

Question 16

Which of the following techniques should be considered appropriate when reviewing existing organizational assets that might assist in planning the approach?

Select the most relevant technique from the following choices:

A. Document analysis

B. Reviews

C. Business cases

D. Interviews

Question 17

Which of the following techniques should be considered appropriate when assessing the level of power or influence a particular stakeholder or stakeholder group may have on the initiative?

Select the most relevant technique from the following choices:

A. The stakeholder list

B. The stakeholder matrix

C. The persona

D. Prioritization

Question 18

When the business analyst develops a change control process, which of the following attributes should be considered for inclusion as part of the definition of the change request?

Select all the correct choices:

A. Benefits

B. Risks

C. Stakeholder influence

D. Resource availability

Question 19

When a requirement is being described in terms of its stability, what exactly are we referring to in relation to that requirement?

Select the correct choice:

A. Indicates the state of the requirement

B. Indicates the completeness of the requirement

C. Indicates the level of maturity of the requirement

D. Indicates the likelihood for implementation of that requirement.

Question 20

Which task is described as the task to assess business analysis work and to plan to improve processes where required?

Select the correct choice:

A. Identify Business Analysis Performance Improvements

B. Manage Business Analysis Performance Indicators

C. Identify Business Analysis Performance Measures

D. Manage Business Analysis Performance Improvements