This technique is used in a few different business analysis tasks in some knowledge areas of the BABOK® v3 guide. These tasks include the following:
|
Task |
How is this technique applied? |
|
Identify the business analysis performance improvements |
To observe and take note of the business analysis performance |
|
Conduct elicitation |
To gain an insight into and information on how the work is currently performed |
|
Analyze the current state |
To gain an insight into potential new business needs by observing how the work is currently performed |
|
Measure the solution performance |
To provide feedback on solution performance once it's observed |
|
Analyze the performance measures |
To observe the performance in action and analyze the results |
|
Assess the enterprise limitations |
To observe or witness a solution or enterprise interactions in order to identify impacts |
This technique provides real-world, practical insight into the everyday workings of a process, role, or system, which provides a deeper understanding of business issues and needs. This enables the business analyst to make recommendations that are in line with the actual issues experienced in the operational aspects of a process, topic area, or system.
The next technique you need to include in your preparation is organizational modeling.