Verbal communication means simply using words and language to convey ideas, concepts, facts, and opinions to different stakeholders. These are spoken words and are often viewed as an effective and efficient form of communication that can be supported by written and non-verbal communication.
- Title Page
- Copyright and Credits
- Dedication
- About Packt
- Contributors
- Preface
- Planning for Success
- Exam Application Requirements
- Study Tools
- What to Expect From the Exam
- Business Analysis Foundation Concepts
- Business Analysis Planning and Monitoring
- Understanding Business Analysis Planning and Monitoring
- The Business Analysis Core Concept Model™  
- Task: Plan Business Analysis Approach
- The elements of Plan Business Analysis Approach
- Element 1: Planning the approach
- Element 2: Formality and the level of detail of business analysis deliverables 
- Element 3: Business analysis activities
- Element 4: The timing of business analysis work
- Element 5: Complexity and risk
- Element 6: The acceptance of the business analysis approach and plan
- The inputs and outputs of this task
- The elements of Plan Business Analysis Approach
- Task: Plan Stakeholder Engagement
- Task: Plan Business Analysis Governance
- Task: Plan Business Analysis Information Management
- Task: Identify Business Analysis Performance Improvements
- Summary
- The Business Analysis Planning and Monitoring knowledge area
- The Plan Business Analysis Approach task
- The Plan Stakeholder Engagement task
- The Plan Business Analysis Governance task
- The Plan Business Analysis Information Management task
- The Identify Business Analysis Performance Improvements task 
- Knowledge quiz
- Elicitation and Collaboration
- Understanding elicitation and collaboration
- The Business Analysis Core Concept Model™
- Task: Prepare for Elicitation
- Task: Conduct Elicitation
- Task: Confirm Elicitation Results
- Task: Communicate Business Analysis Information
- Task: Manage Stakeholder Collaboration
- Summary
- Knowledge quiz 
- Requirements Life Cycle Management
- What is Requirements Life Cycle Management?
- The Business Analysis Core Concept Model™  
- Task: Trace Requirements
- Task: Maintain Requirements
- Task: Prioritize Requirements
- Task: Assess Requirements Changes
- Task: Approve Requirements
- Summary
- Knowledge quiz
- Strategy Analysis
- What is Strategy Analysis?
- The Business Analysis Core Concept Model™  
- Task: Analyze Current State
- Task: Define Future State
- Purpose
- Elements
- Element 1: Business goals and objectives
- Element 2: The scope of the solution space
- Element 3: Constraints
- Element 4: Organizational structure and culture
- Element 5: Capabilities and processes
- Element 6: Technology and infrastructure
- Element 7: Policies
- Element 8: Business architecture
- Element 9: Internal assets
- Element 10: Identify assumptions
- Element 11: Potential value
- Inputs and outputs
- Task: Assess Risks
- Task: Define Change Strategy
- Summary
- Knowledge quiz
- Requirements Analysis and Design Definition
- What is Requirements Analysis and Design Definition?
- Business Analysis Core Concept Model™
- Task: Specifying and modeling requirements
- Task: Verifying the requirements
- Task: Validating the requirements
- Task: Defining the requirements architecture
- Task: Defining the design options
- Task: Analyzing the potential value and recommending a solution
- Summary
- The learning outcome for the Requirements Analysis and Design Definition knowledge area
- The learning outcome for specifying and modeling requirements  
- The learning outcome for verifying requirements
- The learning outcome for validating requirements
- The learning outcome for defining the requirements architecture
- The learning outcome for defining the solution options
- Knowledge quiz
- Solution Evaluation
- What is Solution Evaluation?
- Business Analysis Core Concept Model™
- Task: Measure Solution Performance
- Task: Analyzing Performance Measures
- Task: Assessing Solution Limitations
- Task: Assessing Enterprise Limitations
- Task: Recommending Actions to Increase the Solution Value
- Summary
- Learning outcome: Solution evaluation
- Learning outcome: Task – Measuring solution performance
- Learning outcome: Task – Analyzing performance measures
- Learning outcome: Task – Assessing solution limitations
- Learning outcome: Task – Assessing enterprise limitations
- Learning outcome: Task – Recommending actions to increase the solution value
- Knowledge quiz
- Underlying Competencies
- What are the underlying competencies?
- Analytical thinking and problem-solving
- Exploring behavioral characteristics
- Business knowledge
- Communication skills
- Interaction skills 
- Exploring tools and technology
- Summary
- Learning outcome – underlying competencies
- Learning outcome – analytical thinking and problem-solving
- Learning outcome – behavioral characteristics
- Learning outcome – business knowledge
- Learning outcome – communication skills
- Learning outcome – interaction skills
- Learning outcome – tools and technology
- Knowledge quiz
- Techniques (Part 1)
- Techniques for the exam
- Acceptance and evaluation criteria
- Backlog management
- Balanced scorecards
- Benchmarking and market analysis
- Brainstorming
- Business capability analysis
- Business cases
- Business model canvas
- Business rules analysis
- Collaborative games
- Concept modeling
- Data dictionary
- Data flow diagrams
- Data mining
- Data modeling
- Decision analysis
- Decision modeling
- Document analysis 
- Estimation
- Financial analysis
- Focus groups
- Functional decomposition
- Glossary
- Interface analysis
- Interviews
- Summary
- Techniques (Part 2)
- Item tracking
- Lessons learned
- Metrics and Key Performance Indicators (KPIs)
- Mind mapping
- Non-functional requirements analysis
- Observation
- Organizational modeling
- Prioritization
- Process analysis
- Process modeling
- Prototyping
- Reviews
- Risk analysis and management
- Roles and permissions matrix
- Root cause analysis
- Scope modeling
- Sequence diagrams
- Stakeholder lists, maps, or personas
- State Modeling
- Surveys or questionnaires
- SWOT analysis
- Use cases and scenarios
- User stories
- Vendor assessments
- Workshops
- Summary
- Mock Exam Questions: Case Studies
- Mock Exam Questions: Theory
- Your Future with a Success Mindset
- Other Books You May Enjoy
Core competency 1: Verbal communication
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