Question 1

When a Business Analyst develops a change control process, which of the following attributes should be considered for inclusion as part of the definition of the change request?

Select all the correct choices:

A. Benefits

B. Risks

C. Stakeholder influence

D. Cost estimates

Question 2

As a Business Analyst, when you are preparing criteria to be used to assess a set of requirements in order to choose between multiple solutions, which type of criteria are you developing?

Select the correct choice:

A. Acceptance criteria

B. Evaluation criteria

C. Acceptance and evaluation criteria

D. Solution assessment criteria

Question 3

As a Business Analyst, when you are preparing criteria to be used to define the conditions that must be met by a solution in order for the solution to be accepted by stakeholders, which type of criteria are you developing?

Select the correct choice:

A. Acceptance criteria

B. Evaluation criteria

C. Acceptance and evaluation criteria

D. Solution assessment criteria

Question 4

When you are working as an analyst in an environment where there is a backlog of work items and requirements, how do you know which items in the backlog represent the highest business value and the highest priority?

Select the correct choice:

A. The item has a score on the card.

B. The item is at the top of the backlog.

C. The item is assigned to a developer.

D. The item is listed on the left of the backlog.

Question 5

Which one of the following techniques is an effective technique to apply when a Business Analyst has to measure business performance beyond the normal financial measures?

Select the correct choice:

A. Business Case

B. Business Process Modeling

C. Business Model Canvas

D. Balanced Scorecard

Question 6

Which of the following options describes the activity involved when a Business Analyst researches which products and services customers need or want?

Select the correct choice:

A. Benchmark studies

B. Research

C. Observation

D. Market Analysis

Question 7

You are invited to go and visit another organization that is deemed the best in class when it comes to selling cheap flights online. Your role is to learn what they do to be so successful in the arena. Which analysis technique are you performing by visiting this organization?

Select the correct choice:

A. Benchmarking

B. Market analysis

C. Observational studies

D. Best practice analysis

Question 8

Which four dimensions does the Balanced Scorecard technique use to express business value?

Select the correct choice:

A. Learning and Growth, Business Process, Customer, and Financial

B. Learning and Growth, Business Process, Customer, and Strategy

C. Learning and Growth, Business Perspective, Customer, and Strategy

D. Learning and Growth, Business Perspective, Customer, and Financial

Question 9

As the Business Analyst on a project team, you are asked to run a session with a number of business stakeholders to establish their key objectives for the initiative you are working on. Everyone is quite new to the initiative, and no formal objectives have been set. Which one of the following techniques can be a good way to generate ideas within the group?

Select the correct choice:

A. The five whys

B. Brainstorming

C. Interviewing

D. Workshops

Question 10

When the business has to capture the rationale for making a change to a business area, process, or existing solution, which analysis technique will you advise them to apply? 

Select the correct choice:

A. Business process analysis

B. Financial ratios

C. Business case

D. Scope modeling

Question 11

Which of the following terms best describes the following definition: 

"A potential problem that may have an adverse effect on a solution"? 

Select the correct choice:

A. Assumption

B. Constraint

C. Risk

D. Issue

Question 12

The business model canvas technique describes how an enterprise creates, delivers, and captures value for and from its customers. Which of the following options include some of the building blocks that describe how an organization intends to deliver value?

Select all the correct choices:

A. Key activities, key partnerships

B. Value proposition, revenue streams

C. Customer segments, key resources

D. Competitors, economy

Question 13

As a Business Analyst, during a conversation with a stakeholder, the stakeholder tells you that their division's policy says that only customers who have been with the company for more than 3 years are considered long-term customers. You need to know how to define a "long-term customer" as part of your requirements analysis. Which of the following terms best describes the Business Analysis information you have received from this stakeholder?

Select the correct choice:

A. Definitional business requirement

B. Definitional business rule

C. Behavioral business requirement

D. Behavioral business rule

Question 14

What is the primary purpose for a Business Analyst applying a form of collaborative games during a group workshop?

Select the correct choice:

A. To establish a common understanding of a problem or solution

B. To let the stakeholders get to know each other better

C. To make work more fun

D. To get people to share their opinions more freely

Question 15

As a Business Analyst on a project, you are faced with a very specialized and complex business domain. Which analysis technique will you apply to define and organize the knowledge, definitions, and vocabulary of this domain? 

Select the correct choice:

A. Terms and definitions

B. Data dictionary

C. Terminology matrix

D. Concept model

Question 16

When you are building a data dictionary, you must define each data element in terms of its primitive data elements. Which of the following attributes listed here is an example of a primitive element?

Select the correct choice:

A. Value

B. Sequence

C. Priority

D. Number

Question 17

The Gane-Sarson Notational context diagram is an example of which type of analysis diagram?

Select the correct choice:

A. Process diagram

B. Process flow diagram

C. Data flow diagram

D. Data repository diagram

Question 18

In the context of data models, when we refer to a destination external to the system under discussion, we can use which one of the following terms?

Select the correct choice:

A. Source

B. Sink

C. Target

D. Element

Question 19

When you analyze data with the intention to find patterns that provide useful information about the data, you are performing a type of which one of the following general techniques?

Select the correct choice:

A. Data mining

B. Data patterning

C. Data analysis

D. Data relationships

Question 20

This type of data model is an abstraction of the conceptual data model that incorporates rules of normalization to formally manage the integrity of the data and relationships. It is associated with the design of a solution.

Which type of data model are we referring to here?

A. Conceptual data model

B. Logical data model

C. Physical data model

D. Real data model

Question 21

As part of your role as a Business Analyst, you are asked to assist in determining the best way to make a decision about a number of potential vendor solutions being considered by the business. They would like to be able to compare the features in a way that allows them to indicate and give more value to features that are more important to the business. Which one of the following decision analysis techniques would you recommend they apply to achieve the desired outcome?

Select the correct choice:

A. Weighted decision matrix

B. Simple decision matrix

C. Feature decision matrix

D. Decision tree

Question 22

A decision model shows how repeatable business decisions are made. Which one of the following options describes two ways in which a decision model can be illustrated?

Select the correct choice:

A. Decision matrix and decision tree

B. Decision table and decision tree

C. Decision table and trade-off

D. Decision matrix and trade-off

Question 23

As a Business Analyst who is responsible for eliciting requirements both directly from engaging with stakeholders and indirectly through other means, which one of the following elicitation techniques can be described as an indirect elicitation technique in this context?

Select the correct choice:

A. Interviews

B. Observation

C. Document Analysis

D. Workshops

Question 24

Which analysis technique uses the following methods—Top-down, Rolling Wave, Delphi, and Program Evaluation and Review Technique (PERT)—to express itself? 

Select the correct choice:

A. Data mining

B. Interface analysis

C. Metrics and key performance indicators

D. Estimation

Question 25

When you want to determine the potential value of a solution, you add the cost to acquire the solution, the cost of using the solution, and the cost of supporting the solution for the foreseeable future. What is this financial metric referred to as?

Select the correct choice:

A. The total cost of ownership

B. The total cost of value

C. The total cost of benefit

D. The total cost of the solution

Question 26

Which financial metric term do we use to refer to when we take the predicted expected total benefits and we subtract (minus) the expected total costs?

Select the correct choice:

A. Cost-benefit analysis

B. Return on investment

C. Present value

D. Net Future value

Question 27

As a Business Analyst, you have been tasked with working out the Return on Investment (ROI) for one of the solution options that your project is considering. You know the following about this solution: 

• Year 1 Benefits = $30,000
• Year 2 Benefits = $40,000
• Initial Cost of the Investment = $35,000

What is the ROI?

Select the correct choice:

A. 25%

B. 75%

C. 100%

D. 10%

Question 28

In order to objectively compare the effects of different rates and time periods when comparing different solution approaches, you have to calculate the Present Value (PV) for each solution approach being considered. Your task is to calculate the PV for one solution, and you have the following information available: 

• Year 1 Benefits = $80,000
• Year 2 Benefits = $93,000
• Year 3 Benefits = $87,000
• Discount Rate Year 1 = 2.2%
• Discount Rate Year 2 = 1.9%
• Discount Rate Year 3 = 2.3%

What is the PV?

Select the correct choice:

A. $254,587.82

B. $230,845.90

C. $101,981.01

D. $33,844.23

Question 29

When we present the Net Present Value (NPV), we have to take the PV and consider the cost of investment.

Is this statement true or false?

A. True

B. False

Question 30

Which of the following techniques is used to manage the complexities of business areas, domains, and systems by breaking it down into simpler parts of processes, systems, functional areas, or deliverables?

Select the correct choice:

A. Functional Requirements 

B. Functional Decomposition

C. Sub Components

D. Sub Decomposition

Question 31

When a Business Analyst uses the Interface Analysis technique, they can apply this technique to different types of interfaces. Select all the types of interfaces that could be specified when applying this technique.

Select all the correct choices:

A. User interfaces

B. Business process

C. Data interfaces

D. Project interfaces

Question 32

There are two basic types of Interviews that a Business Analyst can use during requirements elicitation activities. Choose which option describes these options accurately.

Select the correct choice:

A. Formal, Informal

B. Open, Closed

C. Structured, Unstructured

D. Planned, Unplanned

Question 33

Which of the following techniques is used to capture and assign stakeholder concerns in an organized way? 

Select the correct choice:

A. Interviews

B. Item Tracking

C. Reviews

D. Walkthroughs

Question 34

When you perform a SWOT analysis, you assess the organization's internal and external environments by considering four dimensions. What are those four dimensions called?

Select the correct choice:

A. Strengths, Weaknesses, Opportunities, Threats

B. Strengths, Weaknesses, Obstacles, Threats

C. Strengths, Weaknesses, Obstacles, Time

D. Strengths, Weaknesses, Opportunities, Time

Question 35

Which one of the following analysis techniques would be the most appropriate to use when working with your team to find opportunities for improvement, failures, and making recommendations for future improvements?

Select the correct choice:

A. Lessons Learned

B. Optimization

C. Review

D. Survey

Question 36

A key performance indicator (KPI) is one that measures progress toward a strategic goal or objective. A good indicator has six characteristics. 

Select the choice that includes all six characteristics:

A. Clear, Relevant, Economical, Adequate, Qualifiable, Trustworthy/Credible

B. Clear, Relevant, Economical, Accepted, Quantifiable, Trustworthy/Credible 

C. Clear, Relevant, Economical, Accepted, Qualifiable, Trustworthy/Credible

D. Clear, Relevant, Economical, Adequate, Quantifiable, Trustworthy/Credible

Question 37

When you have generated ideas and information around a particular topic, which one of the following non-linear diagram techniques is the most appropriate to apply?

Select the correct choice:

A. Brainstorming

B. Mind Mapping

C. Focus Groups

D. Workshops

Question 38

Which one of the following types of requirements describes the criteria that can be used to judge the operation of a system rather than specific behaviors? 

Select the correct choice:

A. Functional requirements

B. Quality of service requirements

C. Business requirements

D. System requirements

Question 39

When you apply the technique called Observation while performing elicitation activities, and you don't interrupt the person you are observing during the work process, you are performing a certain type of observation. Choose the type of observation you are performing.

Select the correct choice:

A. Unnoticeable observation

B. Active observation

C. Engaged observation

D. Unengaged observation

Question 40

When you develop an organizational model and you choose to group staff together based on shared skills or areas of expertise, as well as acknowledging a standardized way of working within that area, you are showing a particular type of organizational model. Select the type of organizational model you are illustrating.

Select the correct choice:

A. Market-oriented

B. Skills-oriented

C. Functionally oriented

D. Matrix model

Question 41

Which process analysis method involves the diagramming and monitoring of inputs and application points for processing those inputs, starting from the frontend of the supply chain?

Select the correct choice:

A. Process mapping

B. Process modeling

C. Value stream mapping

D. Value stream modeling

Question 42

Which one of the following options describes a key difference between a flowchart and a Unified Modeling Language (UML) activity diagram?

Select the correct choice:

A. One employs synchronization bars to show parallel processing.

B. One employs swim lanes to show roles.

C. One employs notation to show tasks or activities.

D. One employs decision nodes/notational elements.

Question 43

What methods can be applied to prototyping?

Select all the correct choices:

A. Storyboarding

B. Paper prototyping

C. Simulation

D. Conversation 

Question 44

What methods can be applied to reviews?

Select all the correct choices:

A. Inspection

B. Pass around

C. Critique analysis

D. Read and revise

Question 45

Choose whether the following statement is true or false when assessing risks: “To avoid a risk by removing the source of the risk, can be used as a risk treatment option.”

A. True

B. False

Question 46

Which of the following diagrams is often used to illustrate the results of a root-cause analysis?

Select the correct choice:

A. PESTLE diagram

B. Fishbone diagram

C. Use case diagram

D. Problem diagram

Question 47

Which of the following diagrams is often used to illustrate the logic of usage scenarios by showing the information passed between objects in a system through the execution of the scenario?

Select the correct choice:

A. Use case diagram

B. Activity diagram

C. State diagram 

D. Sequence diagram

Question 48

When you describe a fictional character or archetype that shows the typical way that a user interacts with a solution, you are creating a _________________. 

Complete the sentence by selecting the correct choice:

A. Character

B. Persona

C. User definition

D. Profile

Question 49

Which one of the following techniques is an effective elicitation technique used to question a large number of stakeholders in a uniform way?

Select the correct choice:

A. Survey

B. Workshop

C. Interview

D. Document Analysis

Question 50

When you apply the SWOT analysis technique and you define the strengths of the organization, which environment are you analyzing?

Select the correct choice:

A. External environment

B. Internal environment

C. Economic environment

D. Asset environment