While the expected benefits are defined as part of the future state, the specific measurement criteria and evaluation process may not have been included. Business analysts define the evaluation criteria that will be used to evaluate how successful the change has been after the solution is implemented.

This element is about the business analyst defining the expected benefits a solution will bring to the business in a way that is measurable. It is often required for the business analyst to start by setting a baseline for the agreed measurable benefits identified and then track the benefits realization over an agreed period.

Let's look at a real-world example for identifying and capturing a baseline for an expected solution benefit: 

There is a stakeholder requirement to change the current manufacturer of a specific product for a company. This requirement exists to address the need for a faster manufacturing process that also delivers at a reduced operational cost. 

To measure the benefit of implementing this requirement, the baseline metrics of the current state should be defined and documented. 

The baseline metrics for this product are that the current manufacturing process takes 3 business days, the delivery time for the product is documented as 2 days, and the cost to manufacture this product is $20 per unit. 

Once the baseline metrics are defined, the business analyst should work with the business stakeholders to define a target or future state metrics that can be tracked over time to demonstrate the business value of the solution.