Do we need to carry out a cultural and structural assessment?

Firstly, the term organizational structure refers to the formal relationships between people working in the organization. The communication channels and relationships within the organization are not limited to the organizational structure, however, they are often driven by it. It is important, therefore, to analyze the structure thoroughly so that the impact (whether positive or negative) it can have on the planned change is well understood.

If for example, the senior stakeholders have a very strong and personal relationship with the current system vendor's management group, it might be difficult to change to another solution provider without affecting those relationships. It would be important to understand the impact those relationships will have on the decisions made regarding the necessary change.

If key stakeholders fail to agree that the current solution is unsatisfactory, a change will also be more difficult, and this needs to be addressed.