Element 4: Technology and infrastructure

How can technology and infrastructure impact a solution?

Information systems used by the organization support people in using processes, making business decisions, and having interactions with vendors and customers.

The infrastructure describes the organizations in terms of their physical aspects and capabilities and most typically includes components such as computer hardware, physical plants, and logistics, as well as the operation and upkeep of those aspects.

Let's consider our current example in this context: The business process was changed to deliver vehicle parts stock on a daily basis, however, for the business process change to be applied and be effective in all dealerships across the country, the organization's infrastructure needs to be assessed

It was determined that a few centralized stock warehouses need to be built or leased to ensure that enough stock is available in central business areas to meet the increased business need to deliver new parts on a daily basis to repair centers. 

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