You now have a comprehensive understanding of the purpose, key aspects, and application of every business analysis technique covered in this chapter. You can now consider each technique in the context of relevant business analysis tasks and you understand when each technique is used in practice.

The techniques we covered in this chapter include item tracking; lessons learned; metrics and KPIs; mind mapping; non-functional requirements analysis; observation; organizational modeling; prioritization; process analysis; process modeling; prototyping; reviews; risk analysis and management; roles and permissions matrices; root cause analysis; scope modeling; sequence diagrams; stakeholder lists, maps, or personas; state modeling; surveys or questionnaires; SWOT analysis; use cases and scenarios; user stories; vendor assessments; and workshops.

Now that you have learned the purposes, key things to know, and when each technique is applied in practice, it is time for you to learn about the different perspectives of business analysis. In the next chapter, you will find a summary of the key perspectives described as part of the BABOK® v3 guide. These perspectives should be considered as different ways that business analysis knowledge and skills can be applied across a variety of specialisms.