This chapter discusses the underlying competencies that support the successful execution of business analysis as a discipline in the workplace. It outlines the key behaviors, characteristics, knowledge, and personal qualities that every business analyst should aspire to express in their role.
By the end of this chapter, you will know what the underlying competencies are and understand each core competency that a business analyst should include in their daily work. More specifically, we will cover the following key topics in this chapter:
- The purpose and context of the underlying competencies
- Analytical thinking and problem-solving
- Behavioral characteristics
- Business knowledge
- Communication skills
- Interaction skills
- Tools and technology
- A real-world case study
- Testing your knowledge
The concepts you will learn are as follows:
- Understanding the context of this BABOK®-related chapter with a real-world scenario
- Understanding and applying the competencies of analytical thinking and problem-solving to real-world scenarios
- Understanding and applying the competencies of behavioral characteristics to real-world scenarios
- Understanding and applying the competencies of business knowledge to real-world scenarios
- Understanding and applying the competencies of communication skills to real-world scenarios
- Understanding and applying the competencies of interaction skills to real-world scenarios
- Understanding and applying the competencies of tools and technology to real-world scenarios
Let's now start our journey by understanding what underlying competencies you should know how to apply in your everyday role as a professional business analyst.