Negotiation and conflict resolution are about a business analyst's ability to help mediate discussions between stakeholders where a requirements conflict has been identified. The business analyst aims to mediate the conflict in a way that will build stronger relationships and clearer understandings of different viewpoints, as well as resolve any conflict that might exist. 

In some cases, a business analyst might identify that stakeholders might have unrelated or indirect interests, that may impact their views on requirements. When the business analyst is able to identify those interests during a mediation session, this often helps in finding alternative solutions or a consensus on requirements that remains aligned with the initiative's objectives.